Support help please

69ways

Hello on Feb 8 I sent a request useing in game support with problem of fighting Zeus in legendary mode and gold weapon dropping for my warlock but instead of battle ending to collection screen it decided to leave me on playing field with no exit. I would like to have this weapon as i believe it to be one of the best you can get in game. Please kindly fix this and give what is mine i think waiting for more then 1 week already is far to long to resolve this. Thank you in advance for your timely support in this matter.

-What game you need help with: Blood & Glory Immortals
-What device you have: iPhone 5
-the Operating system installed on your device: 8.1.2
-your nickname in the game: 69Ways2EatMe