atergo wrote: »
Thank you for your reply.
We are aware of this problem in the game and have reported this issue to our team for review. They are actively working on an update. We hope the fix will be included in the next game update.
Thanks so much for your patience while we improve the game.
handles can you elaborate a little bit on this email it's not very informative and I really do not want to wait to play the game until the next update
buckhunter74 wrote: »
"I do appreciate the response. I would like to know if there has been any discussion on what will be done for the players that were wrongly banned once they are able to play the game again. We are missing out on daily log on bonuses, events, time to build up our heros, other rewards for watching videos, etc..
I think something should be done to reward those that are being patient, some of us more loudly than others, but patient none the less. Be it in the form of gear, gems, tributes, hammers, anvils, flames... something.. something with enough significance however that we feel appreciated.. citizen tributes obviously for some of us are not worth a whole lot in the game anymore once your hero gets to a certain level.
Thanks for your time,
This was my last email to support who is starting to come around as far as responding halfway timely. I have not heard anything back on it yet. Handles, do you know if this has been discussed? It appears alot of us could be out of the game for awhile yet.
Handles wrote: »
We are going to begin the process of unbanning players on Android that were effected by this issue. However we have to view each account to make sure we are unbanning legit players and not chronic cheaters, this means the process is going to be a bit slower than we hoped it would be for you.
Again I apologize.
BigWave31 wrote: »
Length - 24 hrs then 16 billion hours
in game name - Zathras506th
device - Galaxy S2
Operating system - android 5.0
Siren event less than 5 seconds to go. Activate whirlwind skill as gladiator to finish off last epic siren, then I got the account suspended message.
uedforces wrote: »
Length of time: 24 hours then 1400000 hours
device: Kindle fire hdx
In-game name: mikeywulf
OS: fire 4.5.3
Additional notes: I messaged glu and was sent some generic message that stated I somehow deserved this for violating (they did not specify) and have not responded since I replied. Hopefully they fix this quick.
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