I needed to factory reset my phone. In the interest of not losing my character that I had invested time and $$ in, i first contacted GLU support and asked them what was involved in making sure I didn't lose my character. They promptly responded with what I needed to do, and so. . .me, being the idiot that I am, followed their instructions to the letter. Now it seems that they can't find my character so that they can attach it to the new instance of the game on my phone. And they are no longer responding to my emails
Looks like I might be done with this game. . .and done with GLU forever.