Feel free to PM me if you have any questions regarding the game or your account.
If you're jailed or marked as a cheater, don't expect me to help you there. You know exactly why that happened.
This is something I'd advise you to ticket into our Customer Care team through the in-game settings. You can also use the e-mail system here: https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2020/?contact=1
TheFullMonte was right -- it was completely gift related. We gave it way more than we usually do, which of course forced traffic into the gifting server, and it was a mess we made twice.
These were addressed shortly after with additional gifts se…
We gave out more gifts than usual, and everybody went in to get them and put all sorts of stress on the servers... and then we intelligently decided to do it again.
That's the story.
It's been a while since I've contributed.
Fried bone-in tilapia and a bowl of pho with rare steak slices to cook itself in the broth.
Tasted even better after a 4-mile run (I only jogged for 3).
Some behind the scenes stuff:
It's always on the First Friday of the Month.
Yes, there was that one time we gave it out on the 31st. The reason that happened was because the person that helps the VIP Newsletter writer with the gifts was on PTO th…
I wouldn't say it's the patch. It has more to do with the game engine we run on (Unity). We've seen similar complaints Glu-wide with our other big titles, and it's something we bring up as much as you guys.
If you're referring to Level 5 Cycle Rewards, they replace normal Level 5 Rewards you would get on your first time completing level 5. They don't stack at this time, meaning it's not an AND.
I'm a little less inclined to believe that something down the middle wouldn't register, but as I mentioned--we just made slight adjustments. I didn't say anything regarding DD was fixed. Screenshots and videos help if you ever come across this…
QA is extremely difficult, and it's even more difficult when you're working from home when everybody has different internet connections and every fix we make to a new and unreleased build has to be reported by a producer, fixed by a coder, sent back…
The culprit to the 61% performance issues if you have a lot of games slowing the server down where it's either your turn or your opponent's (if H2H). Get those games finished or request that CS deletes them all. You'll see much better performance …
It's legit.
If your phone number is listed in the information sheet (that you fill out), we have it specifically for the purpose of sending that text out as well as automatically entering you in sweepstakes (like the one we have now). As someone…
I had PTO on Thursday and Friday was a holiday for our studio, but the CS department didn't get time off so I'm unsure how behind they might be on their tickets. As usual if you have pressing issues, PM me and I can see if I can quicken processes.
Oh dude, they've been trying. That's actually tied to the CRM tool they use. We've been trying to encourage Glu to do away with that system since.... before I've been here.