By now, i assume that they're aware, but I'll message them about it too.
37% is always temporary. Jail is usually concrete unless its global(like OP's case) or a dev gets involved.
Just to revisit, I stuck with this approach(bronze/silver) for about two months and made a considerable amount of gold. Now that '20 is practically over, my time in gold battles were definitely the most fun I've ever had in tsb.
I'm not sure when it happened, but many call the 37% 'soft jail.' It's actually just a ban. There is either jail or bans. In your situation, you were jailed, but that appears to be a mistake on their end based on your message with CS. When you'…
Sounds like the 50% load bug with tourneys. Start a tourney. Then, go back to the Home Screen and those same ‘compete in tourneys’ icons will now be playable. If you continue to let them build up, it will slow you down.
I’ve been informed that all the names I submitted have been taken care of. As far as compensation, I’ve seen gifts for today and one planned for tomorrow. Unfortunately, it appears that not everyone has received it yet so it’s still in progress.