Not a known issue that we are aware of. Since you already have a ticket in they will probably send you some general troubleshooting and otherwise just pass the information along to the team. If we get numerous reports we can likely look to a fix. …
Accounts are never lost. Our goal turn around time is 48 hours but lately we have been much faster than that. Looks like you have entered multiple tickets which really just confuses the situation. You have two tickets open that are waiting on you…
Sorry for the delay, I thought someone else was answering this. The team that monitors this room can't assist with the Crowdstar titles but you can contact them through the website if you can't get into the game.
You may reach Crowdstar's Customer …
Could be the way it was described or they just misunderstood. You don't need a new device as that one should work fine. Agents don't flag or unflag accounts that is automated so if something was detected all Ariel can do is ask for a review. If y…
Be sure to submit a ticket through the game and we can check it out. There isn't a widespread issue that I am aware of but might be localization specific.
Be sure to send in a ticket so we can help look into it with you. You can do it through our support page (https://glumobile.helpshift.com/a/disney-sorcerer-s-arena/ ) since you can't get into the game. Be sure to include your device and os informa…
Most of our games have FAQs regarding account recovery. You didn't mention the game so I can't give specific steps but check our support page (or the in game support) https://glumobile.helpshift.com/
You can change the game with the drop down in t…
Sorry we didn't see this yesterday Philsta. There was an issue yesterday with the data of a specific player that caused some people to not be able to log in. It was corrected . If you are still having an issue be sure to send in a ticket through …
Sorry to hear that. We have a few fairly generic steps you can try to minimize chances of crashes. You can check them out on our support page https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2019/?s=troubleshooting
I am sure you have received a response by now as the queues are actually at 0 as I type this but if you do have a case where you are seeing the original device error you can always find the steps for that on our support page https://glumobile.helpsh…
Unfortunately that has nothing to do with the customer care team and is handled exclusively by the development team and their community team. You can try the TSB forum.
Unfortunately that isn't always the case with some of the older games. If you submit a ticket through the game though we may still be able to assist you in getting the account back to where it was.