They don't necessarily go out to everyone. There are a variety of triggers that can happen to display offers. Unfortunately there isn't anything you can really do differently, just take advantage of them when the offers to present themselves.
Things that happen sporadically are often harder to look into. If we can't reproduce it, we can never know if we fixed it. That being said double check the basic troubleshooting steps on the support page https://glumobile.helpshift.com/a/mlb-tap-s…
Sorry guys the VIP status is set by the community team and the customer care group doesn't have anything to do with it. They do look at a variety of factors to determine who is selected. You can't sign up for the newsletter until you have been sel…
It isn't automatically connected to anything that is up to you but it isn't lost either it is still on the servers. Submit a ticket and we will get to is as soon as we are able.
That is actually a pretty quick fix for us Matt but you need to submit a ticket. The downside is we had so many tickets yesterday and today that it is going to take a long time to get through all of these (we received about 5 days worth in 1 day). …
Teams aren't lost they are saved on our side, we just need to get it back to your device. It could be you hadn't associated it with Facebook. Here are the steps to recover a lost account https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-20…
Be sure to submit a ticket https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2018/?p=web and we will be able to assist with recovering the account. We are seeing quite a few reports so the wait may be long.
The dev team is aware of the issue. If you have associated your team with an email address or Facebook you can try a reinstall and see if that corrects the issue. If you have trouble accessing your team after that submit a ticket https://glumobile…
You can send in a ticket here:https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2018/?p=web
I would suggest you try a couple different connections and make sure you are downloading from a proper app store.
You didn't mention the game but none of our games are meant to run on bluestacks. Some do have Google Play integration. Depending on the game it may or may not be one that can move between devices.
We are caught up and responding to tickets quickly if you have one in. If not be sure you have one. Also be sure to include whether or not you are in a club. If you aren't in one you can start your own private club with just you in it and then se…
If you haven't created a ticket yet that would certainly explain no reply back. If you go to the FAQs in game you will see a section for contact us where you can submit a ticket.
We reply to every ticket but it could take some time if an investigation is involved or if we actually have to get a development team to look into an issue. If you already have an open ticket continue to work with the agent until the situation has …
If you have already submitted a ticket we will get to it as soon as possible. There is a large backlog from the freezing issue last week that has delayed responses but we are working to get back to within our 48 hour goal.
You can view steps here: https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2018/?p=web&s=top-issues&f=i-am-getting-an-error-message-unable-to-log-in
Looks like you got to one of the experts that help out but they aren't employees and don't have tool access. Wait times are long because of the Crashing/Freezing last Thursday but we will try to get to your ticket as soon as we are able.
The customer care team doesn't jail account, that is done by the dev team so it is unlikely comments you made in a ticket would result in that. Wait times are long because of the iOS issue last Thursday so it will likely take a few days before you …