This is the response I received
We are sorry to hear this. I will definitely forward your feedback to our development team so they can look into it.
And regarding your concern about the video ads offer, I verified the video offer and also reproduce…
I marvel how people can bitch and complain about frivolous things. Sure the game can be frustrating at times . These forums are meant to help each other answer questions we may have.
I had no issues either. I’ve had trouble with the app resetting the videos at 5 pm Pacific a few times. I started closing the app just before 5 and opening it up just after 5. The videos have reset each time I have gone this.