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lost credits
simsky
Registered Users 2 Posts
I was playing the special event and the game froze so had to restart the ipad to get ck2 to work but when I looked I had lost all my credits about 600 I think but kept my game money and items. I know I revived a couple of times but surely it wouldn't cost that many credits. Can I get the credits back or are they lost forever ?
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As long as you haven't uninstalled the game you should be OK.
If you have your cash, weapons etc. then you most likely used more credits than you realised in the heat of the moment buying reactix, reviving, etc.
I think it is unlikely that the game glitched and partially corrupted the data file.... It usually all or nothing.
But then I may be wrong.
Glu's standard advice to avoid such losses is to back up the device then restore if need be.
I have requested an enhancement to allow "in app back-ups" several times.....
Me requests have been acknowledged, but not acted on so far.... I'm not holding my breath!
My advice is to always back-up TWICE, after buying credits, prior to Special Events, after winning a weapon etc...
Twice, as it is less likely for 2 consecutive backups to fail.....
Don't forget to RESTORE to test the backup!
......No point having a false sense of security and finding out later that you've lost everything.
The game has an annoying habit of failing not only preventing me from winning prizes I am within grasp of, with ample resources, but losing said resources and purchased credits into the bargain to add insult to injury.
I've stopped doing the Special Challenges for this reason.....
Of course, if I could just back-up a couple of tiny data files, taking a few seconds, instead of backing up the whole device, taking ages .... :rolleyes:
....and if I could just restore a couple of tiny data files, taking a few seconds, instead of restoring up the whole device, taking ages .... :rolleyes:
You'll need to post a support ticket, but again the standard response is that they can't replace lost credits, progress etc.
Your only hope is to reclaim any lost recent purchases via the App Store.
.pls check
They will reply saying that you need to contact the App Store Support to get a refund but at least they'll know there is another customer with an issue.
Then make a support request to the App Store for a refund..
Failing that, sign up for a TapJoy Account, and it will recognise your device, and know what apps you have.
You can then report the "missing credits / currency" link at the bottom.
This does work! I have used it several times, and they have honoured the credit.... The money / gems/ credits whatever show up in the game.
I have done this not only with Glu games.
See https://beta.tapjoy.com/static/faqs for more info.