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Francis

Francis · Advanced Member

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Francis
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  • Glu Mobile does not provide phone support. Our support is via the game built-in email system or via email. Thanks.
  • What is mobile market? most likely this is not a supported store. iTunes App Store, Google play, Amazon or T-Store.
  • Most players overlook the importance to login in tap Sports in order to avoid losing your progress. Please read: https://glumobile.helpshift.com/a/tap-sports-baseball/?s=extra-extra&f=how-is-my-game-saved If no social media is used then your device becomes the only system saving and if you uninstall then you pretty much…
  • Ok great. just keep in mind that there may not be a way to restore. updating from a different store usually overwrites whatever happened previously on the device. Hopefully they can figure out a way to get you going again.
  • try_again: please contact Customer care from within the game settings and explain what happened. Hopefully they can investigate and help you get back where you were.
  • Here is the fix for this problem: Go to your App settings and "clear data" for the game and re-launch. This should take care of it.
  • Yes, I have made edits to the original post and banned DJ33 for inappropriate behavior over the past 2 days. Any more promotion of illegal tools will be faced with an immediate ban. If you have any other issues and would like to solve it with Customer Care, you have already seen how we deal with these issues and help…
  • Hi Randy59, They did receive your ticket however you have sent them from several sources and multiple duplicate tickets. the more tickets you send the longer it takes. it is not recommended to send these tickets via email. We have an in-game system that puts you in touch with our agents for the correct game. -please do not…
    in lost gold Comment by Francis March 2015
  • Build up your base defense to reduce the amount hat could be stolen, the higher your base defense is at, the better it is.
  • haha shhhhhh keep it quiet ;)
  • We could not replicate this problem on our end. Are you still experiencing this issue? I'm wondering if this was reflecting a problem from the video partner serving the ads.
  • We are looking at this issue as we speak. Gluadmin and myself asked the team to verify. Thanks.
  • Customer Care confirmed that they are already talking to you. they have 3 different tickets in the system with 2 already resolved. Thanks.
  • Hi Bill, Have you worked with Customer Care on this? The forum is not the right place to solve offer issues. our team works with many users every day to help them resolve any offers that malfunctioned. Trialpay and other partners work with us directly on these issues. That's your best bet.
  • Thanks "Iamready". Good to hear your issue was resolved. I also heard from Customer care that "xsgt1"'s issue has also been resolved. Grunto Pulouski: The game is Free to play, you can't buy it but if you still have an issue, please let me know and i will try to help with your ticket. same for you "pearloftunc". Thanks.
  • Glu does not provide telephone support. The normal wait time is at least 5 business days and sometimes this goes higher depending on the volume of incoming tickets. We are working on improving the service. Your patience is appreciated.
  • Hi there, The wait time is at least 5 days and sometimes more for some games depending on the volume. Thanks for your patience.
  • Please don't reply to this user anymore. We will handle it from here. Thanks.
  • We never announced any of this, we have not mentioned anything Dino Hunter for now. Basically "the Man" (original thread starter) is trolling.
  • Folks i just need to post this by policy: 3rd party tools are not endorsed by Glu Mobile. We are allowing these to be mentioned here per the recommendation of your fellow users. Use it at your own risk. Glu Mobile is not responsible nor liable to anything resulting or related to these tools as far as our games are…
  • IronFist: please continue via your ticket with Customer care, they are handling your case. Thank you. gurpreetsinghchandi: These day most apps are server based and require a connection. That's how it is; same with Ads. As for the problems with Pvp and crashes, they are being addressed. Please make sure you update the game…
  • I checked with Customer care and all they have from you is the recent message from 4 hours ago. They never received anything else in the past unless you used a different email address. However, more important is: you still have not said anything to them about what game you need help with. All they have is that you are on…
  • This sounds like a gameplay type of question. Game was not mentioned but i am guessing Kim Kardashian Hollywood? Please try this forum: http://ggnbb.glu.com/forumdisplay.php?162-Kim-Kardashian-Hollywood-Official-Forums
  • I suggest you take this to email with Customer Care. Billing questions are not discussed on the public forum. Thread closed.
  • Don't worry about the other ticket. i just want them to look at the issue and help you out. Hopefully it will happen this weekend. Thanks again for being so patient.
  • Hi karry, Thanks for your message. I removed the email address listed in your message as it is not a good idea to display this in a public forum. We can find your ticket with the customer care team and go from there in the background. I apologize for the delay, they have been very backlogged lately. let me find out what is…
  • using google translate so excuse the non accurate translation: Este problema requiere que se ponga en contacto con Servicio al Cliente entre en el canto de juego. No puedes arreglarlo aquí en los foros. Gracias.
  • Duplicate thread. the conversation about error 10600 is here. Please stop creating duplicate threads. Thank you.
  • This is a duplicate thread. Please continue here. Closed.
    in 106000 Comment by Francis January 2015
  • none of these messages in this thread mentions the game name. It's like we only have 1 game out there. Edit: I am going to guess this is for Contract Killer: Sniper Also: no one has mentioned if this is on Android only or Apple and Android. These details are needed to investigate.
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