Okay -- the mini-fix to the ombre lips is now live. Note that the pink ombre effect is no longer there -- we will try to fix this in the next binary. For now, the ombre will simply be a darker version of your chosen lip colour.
For the ombre lips, we will be making a fix to them, but it will have to occur in two parts -- we will change them a bit with a mini-update so the pink is gone (the ombre will be 100% the lip colour you choose), then in the next binary update, we will aim to have it behave as closely to it did in the past as possible. Some…
For the "Future Fashion Outfit" task, if you can't complete it, send me your Hollywood ID. Unfortunately I'll have to manually remove it for people who have it stuck. We fixed it so that users will no longer get into that state. Update is coming out today on iOS and Google. iOS should be live like... now. Amazon will be…
Hi -- that green dress is an unreleased item. I'm not sure how you are able to see its icon or even own it in your wardrobe. In some cases, we do move things around depending on multiple factors, but this is actually done pretty early on in the process and we don't tend to react to item placements based on forum…
Comp call should have gone out now.@LexKKH Ify ou're logged into iCloud or Google Play it should auto-save your game. Currently we don't have a way for players to initiate saving. The important thing to remember is not to self-troubleshoot issues by uninstalling the app.
Great, thanks. We will be sending out a compensation call, but it looks like there's a technical issue with sending out tickets :( Hold tight. @snacksagain PM me your Hollywood ID and i'll see what I can do. @Charmain same with you In both case we recommend NEVER to uninstall and reinstall the game unless specifically told…
We generally recommend players to save their Hollywood IDs somewhere else in case things like this happen (I think it's actually part of Kalinda's post signature!). No worries, we'll look into it still, but it's definitely easier if we have IDs for games we know are stuck.
Hi all, for those who cannot load in, can you please send me your Hollywood ID via DM? Thanks -- we'll look into it ASAP Also -- did this only start when you updated to 12.10.0?
Okay! I have news. The 12.6.1 update (we're skipping the number 12.6.0... bye!) will come out for ALL platforms tomorrow! Note that the 12.6.1 vs 12.6.0 thing is just a number thing and it doesn't mean anyone's missing out on anything from 12.6.0 ::smiley: -- Just a result of the technical issues we were having on the…
Hey all,Just popping in since Kalinda is away for a bit -- It looks like the update will not come out on Android until tomorrow. We ran into some issues and are working to resolve them. We were really hoping to get it out today! As for iOS, we're still waiting to hear back from Apple regarding the technical issues; Kalinda…
Hey everyone! Kalinda is out sick, so I am here with your bananas spoilers! Are y'all ready to travel back to 2001's AMAs? They were ICONIC. Earnable order: purse, dress The top place prize for Bronze style levels will be the necklace, jeans, and hair.
Hi everyone, just popping in here to make a quick announcement (Kalinda is off today): Starting on Monday (September 7), everyone will be able to play the Weekday Show Your Style Throwback events! Now all of you will have a chance to win prizes you may have missed in previous Show Your Style events, plus other rewards such…
Hi everyone, Thanks for your patience as we investigated this issue that some players had brought up regarding seeing some dolls with the tie dye dress in the voting booth shortly after the Soaked in Sunshine event started. After investigating, we can confirm there was an issue with the Soaked in Sunshine SYS Event in…
Hey all, I see some of you have noticed dolls with the earnables on Trendsetters. If you see one on your OWN Trendsetters list, please PM me with your Hollywood ID so I can take a look and see what's going on. Let me know the name of the doll with the earnables (or better yet, send me a screenshot). Thanks for your…
Did Simon call and tell you that you got the 12 diamonds? If so, you should have seen the diamond drops. If this was the case but you still didn't get the diamonds added to your balance, just send me a PM. :) Note that it is possible to not get any diamond reward if you fail to get the whole cast together for the reunion!