same here they keep asking for my receipts which I have sent them 6 times and still nothing apparenty they have problems with their email too. I have contacted FB and wrote a BBB complaint about them and now waiting for their responce.
ill buy when they fix the problems...still waiting for refund for all the gold I already lost. still waiting for response for ticket I submitted 8 friggin days ago when they say 48 hrs...what time zone are they from?