No tournement rewards AGAIN !!!!!!

THEGDAELN

I am getting very frustrated with this game !
I played for 5 days upto place 24 and for the second time i did not get my rewards.
And further my base is full campeign is full ànd no rewards .
So what is the point of playing !!!

ChgS3

Same here - sit back and watch as nothing gets resolved

babyteacher

You can send request to customer care and post a new thread in customer care topic.

ChgS3

babyteacher wrote: »

You can send request to customer care and post a new thread in customer care topic.

All you get is a canned response - I haven't seen any issues ever resolved by glu

Robert Badger

I have the same complaint. I did not receive the tournament award after it was over. This is the second tournament in a row that I didn't get anything. I spend way to many compute cycles playing this game to no get what I 'work' for. GLU, you all need to square this away. And, YES, I did reboot the game, checked my inventory, and there is no award. When the 'awards' were working a few weeks ago, a pop-up appeared after the tournament that gave me my pittance, it didn't this time or the last time.

Fragmenter

I got my rewards this week. But I didn't get them last week. Strange system they have in place.

For sure it isnt intentional like many suggest. It wouldn't be to GLU's advantage. However I would have removed the game and fixed it before allowing this slaughtering of their reputation to continue.

Alpharetta

I also have not received my rewards for the last 2 events. Not only that, I checked my bank statement and I was double billed for an in app purchase. The last time I had an issue (with not getting gold for fulfilling offers) I had to send repeated emails with multiple screen shots of everything (and some) of all sorts of "proofs" before they were satisfied. I even had to send a copy of my bank statement, and it wasn't even for an in app purchase. I hate to think what I might have to do this time to get a refund for something they double billed me for! I'm really having serious trust issues with this outfit!

GluAdmin

If you contact customer care with your info, they'll help you.
https://glumobile.helpshift.com/a/contract-killer-sniper/

ChgS3

gluadmin wrote: »

If you contact customer care with your info, they'll help you.
https://glumobile.helpshift.com/a/contract-killer-sniper/

Aka no help will be provided. I have only received canned responses about how much they care and how everything will be solved in the next update. I am done with this game and everything related to this scam company. Someone else posted how they have an F in the BBB ratings. Surprise surprise

Bdaddy76

I didn't get my rewards either. This is pretty annoying and the pop freezing up which uses my diamonds and energy bar not to mention it resets my streak with a loss of a match that I didn't play

David T

Bdaddy76 wrote: »

I didn't get my rewards either. This is pretty annoying and the pop freezing up which uses my diamonds and energy bar not to mention it resets my streak with a loss of a match that I didn't play

You might want to check out the "Missing weapons issue, Resolved" thread posted by "63527" a few days ago. It doesn't sound like GLU has the ability to give you the weapons if it doesn't happen automatically through the game itself. However, it looks like if you provide proof of your rank to Customer Care, they might be able to give you some gold to apply to a new weapon in the store.

Oh, and it's the holiday season for the development team, but Customer Care has messages waiting for them that there is a weapons reward issue; hopefully they can fix it soon.

greek@neo.rr.com

Dear gluadmin,
I contacted support at the link provided as well as emailing directly from the website days ago. I haven't received a response yet. Please see to it that Bravo20 is awarded the prizes earned in BOTH PVP Challenges in question. Thank you.

ChgS3

greek@neo.rr.com wrote: »

Dear gluadmin,
I contacted support at the link provided as well as emailing directly from the website days ago. I haven't received a response yet. Please see to it that Bravo20 is awarded the prizes earned in BOTH PVP Challenges in question. Thank you.

Let me save you the trouble Greek. Here's the response you will get, if you even get one.

Hello XXX

We are working very hard to fix this issue [any of the 10s of issues that this game has, and of course they only fix the ones that are against the game, not against the players]. We will be releasing one more update [1.1.1 or whatever] which will fix everything. We understand that you are frustrated blah blah. We ask for your patience and cooperation.

regards,
Some dude who copies and pastes this ****.

GluAdmin

David T wrote: »

You might want to check out the "Missing weapons issue, Resolved" thread posted by "63527" a few days ago. It doesn't sound like GLU has the ability to give you the weapons if it doesn't happen automatically through the game itself. However, it looks like if you provide proof of your rank to Customer Care, they might be able to give you some gold to apply to a new weapon in the store.

Oh, and it's the holiday season for the development team, but Customer Care has messages waiting for them that there is a weapons reward issue; hopefully they can fix it soon.

Once again, David T has it right. CC can get you the gold, but can't get you the weapons. The more tickets you put in regarding this issue, the more coverage it gets.

hollaatme

I have got compensation for my reward losses just like 63527 did. I just attached my rank screenshots to the ticket and received decent amount of gold which is basically better than nothing.

Bdaddy76

That's all good but I don't sit there and take screenshots of my game so how can I show what place I was in its not like I'm claiming to be in top 25 I was like 647 but really could have used the 5000 diamonds and 10 knives and rockets glu admin is a joke

knifecollector

Hey, i think i figured out the trick to getting ur rewards....my theory is that you have to be on the game at the last second when the event ends. I did this for the second event and i got my rewards within a minute or two of sitting there waiting.

63527

knifecollector wrote: »

Hey, i think i figured out the trick to getting ur rewards....my theory is that you have to be on the game at the last second when the event ends. I did this for the second event and i got my rewards within a minute or two of sitting there waiting.

I was thinking the same thing but I was on screenshoting scores and I didn't get my weapon.

Bdaddy76

I leave my game open all weekend since the vault is no longer safe so my game was logged in and still didn't get my rewards playing for nothing makes it a boring no fun game glu

Angels Holocaust

Bdaddy76 wrote: »

I leave my game open all weekend since the vault is no longer safe so my game was logged in and still didn't get my rewards playing for nothing makes it a boring no fun game glu

Are you playing on an ipad or iphone? Are you afraid of damaging your device?

Bdaddy76

iPhone it's my work phone so don't need too much on weekends

Shikoba

Again no rewards? I just spent some gold on energy so I got on place 977, but no reward yet..!

mouloudlabo

i got on the 79 or 80 place and i did not get my prise yet too
this is an act of imposters

Bdaddy76

Didn't get mine either I finished around 390 this week last tournament I finished around 680 same payout if we were to get our rewards for 4 long days of matches

GluAdmin

Please check out this thread here: http://ggnbb.glu.com/showthread.php?123339-TOURNAMENT-REWARDS-(if-you-have-not-received-them)

The team is working to troubleshoot.

knifecollector

When was the last event?

mouloudlabo

gluadmin wrote: »

Please check out this thread here: http://ggnbb.glu.com/showthread.php?123339-TOURNAMENT-REWARDS-(if-you-have-not-received-them)

The team is working to troubleshoot.

hy gluadmin
i send the informations bat the i don't have the screenshot of my rank

Emperor44

Where is the button for customer care pls GLU

Danny18

Yeah,it'sucks ,

Shikoba

Emperor44 wrote: »

Where is the button for customer care pls GLU

Go to Settings, then customer care, then contact us.