contract killer sniper diamond error

Problem in CKS when I play pvp after winning the fight I do not get the claim option on my screen to claim my victory reward the cursor (baground image electronic safe ) keeps on revolving for many hours until i force close the game manually i sit right under the wifi i get full network support but claim does not come .I loose my diamonds to enter each pvp when I re start my game I see no victory reward addet to my diamonds infact I am at lose .kindly fix it I have read all yor faq they do not help me .Since now no one has replied to me the status of my problem I formatted my mobile 3 times and every time my game starts with same cash gold and diamonds where I left it before formating my mobile I get same base power and same attack power I want to re play the game from beginning but each time I fail to load a new game .kindly help give suggestions