I wanted to say thank you to the Glu Customer Service team. Like many of you, I had severe issues with the game a few weeks ago with the error codes, server maintenance, etc. In my case it was severe enough that my profile was lost and I have started the game as a new player from level one, losing all the weapons and gear, gold, and cash, and everything. And like many of you, I was getting frustrated with what seemed to be a lack of response. But I have figured out the reality of the world. Like most, they can be a little busy at times. I was tempted to make a few choice rants on the forum and swear off all Glu games completely, an tell all my friends and so on and so on - but I also realized that we were still communicating and all was not a total loss.
I found on average to be several days (usually 3 or 4) between responses but we kept at the communication and ultimately my issues were resolved and even more so, well beyond my expectations. Yes it would be nice if they responded immediately, or even within a few hours or the day - that would be ideal (and customer service rules) but the reality is if you keep your head and give a little, you also get a little. Sometimes things just take a little time.
At the end of the day, Glu satisfied my issue, they compensated me for my trouble, and really - what did I lose? A few days of not playing the game? Big deal - I have a life and other things to do from time to time anyway and as much as I enjoy the game, my life has not been ruined.
So please, keep a little perspective in the real world and work a little and I think you will find Glu does value you as players and customers. So I'm sure I'll get a few negative replies from some of you whop are completely frustrated but to you I say - relax. Work it out and it will be fine.
THANKS GLU
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that's agreat news,i was also having the same issue with customer care and after 2 weeks i got everything sorted out and i was pretty happy,anyway i still think they need to be more quick in responding,happy gaming,take care
There is nothing specific about you or your requests. There is a queue and you'll need to be patient.
David T does have a point. The mudassar guy was also responsible for fixing my problem.
hahaha,same guy for me also,but i got the 80 gold back,thanks Mudassar,anyway is there only one guy for the entire glu customer care??????