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HANDLES: Persistent Connection Errors Are Running AMOK
amsoft2000
Registered Users 5,782 Posts
HANDLES,
When are you guys planning to address the following issue?
This connection related issue started @ 10:00 AM on Thursday 10/15/15 and continues with today's League Event. To make matters worse, following my very first battle I was greeted with the "SYNCHRONIZATION ERROR / RESTART" immediately followed by the "INTERNET CONNECTION ERROR and RETRY ERROR CODE: 203003" so it would appear that the connection cannot last long enough to issue a game restart on our devices.
The first Global to be affected was three weeks ago, immediately after (during) the CKS 3.1.1 upgrade when the Global was completely unavailable after the first 12 hours. The second Global to be affected was two weeks back when the Global was 12 hours late in starting; strangely enough, once the Global finally started, game play was smooth and at times faster as reported by many. Finally this past Global (last week Thursday) was plagued by dropped connections and extremely slow game play.
This is affecting about 50,000 registered players, 1,000 of whom are regular paying customers.
Thanks,
SCORPION
PLATFORM: Google Play Android
OS VERSION: 4.4.4
When are you guys planning to address the following issue?
This connection related issue started @ 10:00 AM on Thursday 10/15/15 and continues with today's League Event. To make matters worse, following my very first battle I was greeted with the "SYNCHRONIZATION ERROR / RESTART" immediately followed by the "INTERNET CONNECTION ERROR and RETRY ERROR CODE: 203003" so it would appear that the connection cannot last long enough to issue a game restart on our devices.
The first Global to be affected was three weeks ago, immediately after (during) the CKS 3.1.1 upgrade when the Global was completely unavailable after the first 12 hours. The second Global to be affected was two weeks back when the Global was 12 hours late in starting; strangely enough, once the Global finally started, game play was smooth and at times faster as reported by many. Finally this past Global (last week Thursday) was plagued by dropped connections and extremely slow game play.
This is affecting about 50,000 registered players, 1,000 of whom are regular paying customers.
Thanks,
SCORPION
PLATFORM: Google Play Android
OS VERSION: 4.4.4
Complex Minds Require Challenging Games ... SCORPION
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As always it is SCORPION (In game player name) I don't know what "HELPSHIFT" is however?
I hear you, but they've asked for it before. It may help them track the problem via a log of sorts so they can try to reconstruct the issue since I'm one of the few that actually report these issues in detail. Most just complain **SMILES**
My biggest concern is that it could be a GLU internal network problem and the fact that they haven't isolated it yet could mean it's a nasty sort of bugger.
I looked online, and HELPSHIFT appears to be a software development kit (SDK) used by the Settings > Customer Care user interface. A tiny "Powered by Helpshift" message is displayed at the bottom of that screen. However, I've been unsuccessful in my attempts to find a screen where your PlayerID is displayed in settings.
The "About" screen has a code at the bottom of it, but I believe that it's the specific version of CK:S you're playing based on the format of that code.
Handles, we need more specific instructions about where to find our PlayerID.
When I upgraded the 410K weapons to max LEVEL 1, all of the weapons parts went dark and could no longer be selected for upgrades. I figured it was because I had reached the max on the support drone at 410K and believed that when I further upgraded the support drone. now at 420K, that I could continue to upgrade the weapons.
Up until now I considered the weapons parts to be varying denominations of XP and the larger the faster you could upgrade a weapon.
Why are ALL of my parts still dark? What am I missing here?
Any form of continuous and I face , Also 3 or 4 times before being able to play .
I have a SM- T535 Android version 5.2 . Any advice to Solve ?
What you're experiencing is identical to what I've seen for the last week ... hopefully they're working on a solution, but it's not looking to good at this point; it's been two full days since they acknowledged the problem and no update from them as yet.
It actually looks like it has finally been fixed. I was able 2 get thru all 3 PVP matches and several region contracts w/o getting held up.
Yes it has ... no more dropped connections.