Feel free to PM me if you have any questions regarding the game or your account.
If you're jailed or marked as a cheater, don't expect me to help you there. You know exactly why that happened.
Sorry I didn't chime in. I had a rough Friday as we were short a couple people and I had to deal with the intern.
As he posted on Twitter, the Devs are aware of the situation, but it's a case-by-case fix. Yes, that sucks. Especially if it's some…
As I've said to anybody with complaints, I'm glad you're complaining, it shows you care.
I bring these same kinds of messages up to the devs over and over (and I'm copying and pasting this one to my report as I write this), but like they'll tell …
Follow us on Twitter @GluTapSports. The intern posted that the devs were on it, but the Field Pass issue is a problem that can only be solved manually from user-to-user.
When you put in a ticket, every message you send pushes you to the back of th…
User spend can be a factor, but it's not the only one. There's actually a bunch of users on the forums that got their VIP and hardly spent anything. Just saying.
There's currently an issue with that stadium so I'd advise against downloading that right now. Doing so will constantly require you to keep clearing your cache to rid yourself of the issue. More should be said at a later time.
We operate on PST and typically align it when we know we have people at work as we don't typically have people watching our live operations outside of our working hours -- though there's plenty that do this regardless. Most of the times we have in …
You could hardly tell because of all the Hawaiian fusion toppings they put on it, but these are Kalua Pork Tater Tots with a side of creamy wasabi sauce... that I couldn't pour out of its container properly.
I read and report complaints all the time. It's part of the job. This one included.
But for the sake of healthy discussion -- put yourself in my position, or literally everybody above or beneath me in the company for that matter. Do you think le…
That's an interesting suggestion, and it would definitely add some authenticity to the sim/arcade style of manually playing a game. I'm not citing it as the exact reason, but sports game publishers have had issues with their licensing partners when…
If you have proof that a member of our Customer Care team is ignoring your help ticket, I'd be more than happy to look into what's happening. If you're talking about a delay, that's just the state of how things are. Just take a look at communities…
I'm not exactly sure what you're commenting on. We have day/night versions of all the ballparks, but the current time and temperature has absolutely nothing to do with how they're displayed in the game.
Are those things fries?
As good as it looks, my main peeve with any sort of sandwich is being able to keep it together. That looks like a guaranteed mess.
Not everybody plays hardcore like you all do. Some people just like to collect their favorite players and call it a day. If you can bring him over to the next version, even better.
This has been on my report for a month with nobody else really backing it, and that includes the CS folks that literally see every complaint. The majority of iOS users since the update have seen snappy response times when it comes to lag, so it's re…
The list of Newsletter Subscribers were pulled this morning, and the "Bonus" gifts were sent around 1PM PT in batches of a few thousand users per gifting. Glu defines VIP Newsletter Subscribers as VIPs that have their Information COMPLETELY filled …
One of our guys caught it this afternoon. Sorry about that.
We normally have a few people on the game team go through surveys that our User Research team creates before they're publicized. I'm not looped in those discussions so I don't know how th…