What is active on the net means?
Can you open a browser on your device and browse the internet? If you are using 3G on your phone then this is not reliable, you should consider at least a 4G LTE or a reliable Wi-Fi connection.
What device are you using?
We don't support rooted devices however many users are successful in running the game but not all. It all depends on what is causing the hang. Where you able to play before? what changed since then?
Hi there,
So usually everything should be working fine until something changes. In your case you described the change as "I just installed 32GB sd card". Did you move the game to the SD card since you installed that card? if yes then move it back t…
Hello Karthik,
Please submit a ticket to customer care for all billing issues. This is announced here in this forum announcement:
http://ggnbb.glu.com/announcement.php?f=14
Thank you.
On the mobile version of the game, Club Hunts are only available on iOS devices. Android devices do not support Club Hunts anymore. that feature has been pulled over a month ago and will not be back. We are sorry for the inconvenience.
I respectfully disagree. We have scores of tickets that provide help for this game and other Glu games. If you are unhappy, it does not mean we don't help. File a tikcet and get your issue looked at like everyone else.
Hello wilmervalle,
Most of our games on Android identify you by the email address associated with your android device. Basically you control the that security by keeping your Google Play account safe and secure. If someone else has access to your G…
I would like to update this post to put a perspective on how information gets communicated...
The first ticket received from this account in our system was on February 2nd 2014 at 2:14 PM
The post in this thread was on the same day at 3:25 PM
Our…
Hello Rice,
Thanks for letting us know. They most likely made an error in the communication for the promo. If you give me your username in the game, I will ask the team to send you a compensation for this error. Please specify Apple or Android. Apo…
Thanks so much for replying with the ticket number. I asked our team to work on your case. They are very backlogged and hope to get to it in the next couple days. Don't worry your purchase will not be lost, once they review your account, I'm sure th…
Narci,
Thanks for the info. When you see this happen again, please take a screenshot on your device and submit a ticket to Customer Care. Make sure you choose on the "Issue" field: Abuse Report.
Our team will handle it when we get this info.
Than…
It is not a good idea to post your email address on a public forum.
Did you submit a ticket to Customer Care? they deal with purchase issues directly. please be aware that there is a wait due to a backlog of tickets. thanks for your patience.
The simple answer is: Glu does not ignore users, paying or non paying. There is a wait time and a backlog due to the success of the game, there is also the Chinese New Year today and next week that delays our operation even more. These are not excus…
Please contact iTunes support and provide this error for them. This is not a Glu error. Also this type of issues cannot be solved on the public forum, if you need further help, please submit a ticket to Customer Care.
Thank you.
What version are you guys running? they released an update yesterday for both iOS and Android. Can you make sure you are running the latest version and see if this solves the problem?
Thanks.
It is all over the forum support area that we do not deal with purchases or billing issues on the public forum. You need to send a ticket to Customer Care directly. Look at the top of this page and please submit a ticket. That's your best resolution…
There are some important information in the Deer Hunter 2014 forum regarding this issue for both platforms:
For Android, they released a new fix last night: http://ggnbb.glu.com/showthread.php?88915-Deer-Hunter-1-2-Android-Users
For iOS, they have …
This thread is for iOS devices not Android.
Please check the Google Play store to make sure you have the latest version. I believe they did release an update last night.
Thanks!
I also forgot to mention that everyone else who posted tickets numbers on this page will also be handled by Customer Care. I already asked them to look into these issues.
Thank you.
Everyone Please note:
I am here to help facilitate your Interaction with Customer Care. Once you are talking to them in a ticket, please continue that conversation in that ticket and do not come back here and post to continue the discussion on the …
Thanks for your message,
We will ask the team to review the leader board and see what's going on. Glu does not change nor touch any of this stuff, it is all automated so if something is not normal, most likely it is cheating and will be dealt with.
Restore purchases is a feature to restore specific promotional items that were purchased directly instead of currency purchases. It only restores those items. It does not restore currency or progress.
For these issues, it is best to submit a ticket…
The game was updated since you last posted. Please download the latest update for Android and try again. If this problem continues, please write back here and tell us what device you are using including the model number if possible and the OS versio…
Sure I understand. I can ask them to review your case. Please provide the ticket number and we'll take it from there on Monday.
About the discussion here, we will not go over cheating or any other controversial issues as the forum staff is not equi…
Thanks everyone for posting the ticket numbers. You will hear back from the Customer Care team soon, I have asked them to help you out as best as possible. We also gave feedback to the DH2014 team to look into the reports and make any improvements …
The team is aware of this and steps to correct it are already in motion.
This issue will be solved when the update of the game is released (version 1.2 on iOS) this should happen soon so my recommendation is to wait for that update. Do not uninstal…
Please submit a ticket to customer care and ask for help. I would suggest to ask for the help in a more appropriate language as this kind of tone is never regarded in a positive way.
I am also going to close this thread. If you would like to conver…