New Update/Venue isn't working

swong74

I was glad to see an update yesterday and got it but was disappointed to find both the venue and the new prep kitchen characters are locked. Oddly enough, the venue says I need to be at XP level 36 [I'm at 107] and prep kitchen is XP 58 and Fame tier 17 (@99, and btw, hasn't incremented since I reached it) ... all of which I'm past. Anyone have any ideas how to unlock? Thanks.

juaninhinyero

swong74 wrote: »

I was glad to see an update yesterday and got it but was disappointed to find both the venue and the new prep kitchen characters are locked. Oddly enough, the venue says I need to be at XP level 36 [I'm at 107] and prep kitchen is XP 58 and Fame tier 17 (@99, and btw, hasn't incremented since I reached it) ... all of which I'm past. Anyone have any ideas how to unlock? Thanks.

Try playing the last episode of Chew Orleans again. If that doesn't work. Contact Glu using the Facebook page, "Diner Dash".

swong74

juaninhinyero wrote: »

Try playing the last episode of Chew Orleans again. If that doesn't work. Contact Glu using the Facebook page, "Diner Dash".

Nope, played s4e15 of Chew Orleans and got nothing. :-( I'll go try your suggestion on FB. Did you get to play the new venue? Thanks.

Summers2

swong74 wrote: »

Nope, played s4e15 of Chew Orleans and got nothing. :-( I'll go try your suggestion on FB. Did you get to play the new venue? Thanks.

Same exact thing has been happening to me. Mine stopped at Chew Orleans, I am at Xp level 99, I can't even get daily bonus, says I don't have enough xp.

Did you find a solution? I would love to play again.

caymimi

I'm having a problem with the latest update (since yesterday). All of my restaurants are stuck at 0% downloading. I tried reinstalling the app several times. Still nothing. I contacted Glu on Facebook and through Customer Service on the app but I haven't received any replies. Can anyone please help me?

zlayatetka

Exactly the same problem here, two of the new venues not working, my xp level is 98! Nothing ever helped, i tried to contact support but all they answered was restart your device, or try to re-install the game. Both of these suggestions failed. Any solutions? I'm so disappointed(((

caymimi

At least they replied to you. I've been trying to get an answer for more than 3 days now. I've spent a lot of money on this game already

zlayatetka

caymimi wrote: »

At least they replied to you. I've been trying to get an answer for more than 3 days now. I've spent a lot of money on this game already

They replied when we had a previous update, it was on july 20. Since the new update, nobody ever replied back to me.

caymimi

So I finally got a reply but it's the same generic advice about freeing up space and closing all the programs and making sure I have a fast wifi connection. Basically all the things that I already did before asking for help in the first place. This really sucks. God knows when I'll get a reply again.

nikumi

Try to totally block wifi connection. Switch to airplan mode.
I once had a constant game crush which was cured by turning off internet for a while.

caymimi

nikumi wrote: »

Try to totally block wifi connection. Switch to airplan mode.
I once had a constant game crush which was cured by turning off internet for a while.

Thanks. I tried that a couple of times but it's not working either. 😞

zlayatetka

As of now i got a respond from a customer support team, i sent them screenshots with this problem, and all they could tell me is --- wait, our team will work on this, we'll try to fix this issue... Well, i'll be waiting) But it 's strange, seems like i'm the only one with such a problem.

caymimi

zlayatetka wrote: »

As of now i got a respond from a customer support team, i sent them screenshots with this problem, and all they could tell me is --- wait, our team will work on this, we'll try to fix this issue... Well, i'll be waiting) But it 's strange, seems like i'm the only one with such a problem.

We're in the same boat. They just messaged me saying the same thing 😞

doantuankhoi

zlayatetka wrote: »

As of now i got a respond from a customer support team, i sent them screenshots with this problem, and all they could tell me is --- wait, our team will work on this, we'll try to fix this issue... Well, i'll be waiting) But it 's strange, seems like i'm the only one with such a problem.

I'm having that same problem too , which is really frustrating Just gonna wait for you guys' reply and not submitting anything

zlayatetka

Finally))) i am so happy that the latest update fixed the problem!!! I can play all new shows))) Hope, it did the same for all of you who had the same issue! Happy playing!!!