For more than a week now the gold icon in the right bottom corner of the screen has disappeared and I cannot watch any videos for free gold or access any of the special offers for gold. I can watch videos to make recipes go faster but no more gold for me.
I have contacted customer service and they suggested to restart the app, the phone (which were already done hundreds of times) and to check my Internet connection which has always been great. I have also reinstalled the app (with the risk of losing my progress) and the icon is still gone. I was suggested to get the offers from clicking on the plus near the gold icon in the top of the screen but that just gets me to the bank.
Does anybody else have this issue? Is this a bug?
I've attached a screenshot.