Ad videos do not load

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  mklam Registered Users 2 Posts

  December 2016

  Numi wrote: »

  Does anyone else have the issue of ad videos for free gold, recipes, etc. not loading? A bubble pops up saying "Your rewarded video is loading..." and then just stays that way.

  
  yes - I have sent messages to customer care twice but still not fixed.

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  Abba83 Registered Users 2 Posts

  December 2016

  Here's how I fixed it:
  -Wait a few seconds. The "your rewarded video is loading" message will disappear.
  -After it disappears, tap on the button for free gold, recipes, etc. again and it will come up.

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  DashGuruBrian Registered Users 152 Posts

  December 2016

  Chefs -- what devices do you use that this is occurring on? Make sure to include the device and its operating system version. Let us know and thanks!

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