Lost All Progress

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Comments

  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    Please PM me with information about the ticket. I’ll take a look. 
  • mrsroberts1515mrsroberts1515 2 PostsRegistered Users, Member
    I was asked to reinstall my game so I could play the Trial of Style . I was getting the venues from last week. I was able to play yesterday with no problems. This morning I sign on and it starts downloading. I notice all my progress is gone. I can't use the Facebook trick because all my friends are showing up. I just lost all my progress.I have played this game since 2015 and it's all gone. Including all the money and time I spent on this game. Something is wrong. I want my progress back. I don't think it's fair to ask me to keep reinstalling the game. You have to fix the problem on your end. I hope this game doesn't become like Ramsay Dash.
    Unfortunately Ramsay Dash & Cooking Dash are affiliates of Glu. Same piss poor customer service. 
  • mrsroberts1515mrsroberts1515 2 PostsRegistered Users, Member
    I lost all of my progress of over 2 years worth of playing. No one has yet to respond to my trouble ticket. WHAT IS GOING ON? This is just not right to continuously ignore your gamers. All I want is my progress to be restored so we all can go on with our lives until the next glitch occurs. Which is usually around the time of a big game event. You totally rock Glu Mobile (that was sarcasm).
  • gypsychkgypsychk New Member 100 PostsRegistered Users
    Lost mine again. Have reported to customer service.
  • gypsychkgypsychk New Member 100 PostsRegistered Users
    gypsychk said:

    Lost mine again. Have reported to customer service.

    I must have some kind of frequent-flyer status; customer care responded and my progress was restored.
  • kkshugarskkshugars 0 PostsRegistered Users, Member
    I love this game I have been playing for years! And I was level 120 with 600 gold and over a million coins. I spent so much time doing offers to get that gold and I finally built it up during a double gold event to buy upgrades and new restaurants. Customer service said they can only restore my game to level 78 with 40 gold and 300,000 coins. How can they not “find” it? I’ve signed into Facebook I did trial of styles every time and I’ve contacted customer support several times and they helped before. I even have a trial of style gift waiting for me so it obviously recognizes me but I can’t get it because I’m too low of a level. How is this possible?? 
  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    Feel free to PM me with the name you used in the ticket so I can take a look and see if there’s something I can do on my end. 
  • gypsychkgypsychk New Member 100 PostsRegistered Users
    Reported to customer service. Still tired of it.
  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    @gypsychk I'm not sure why you lose progress so often. Are you playing on multiple devices? What actions are you doing prior to losing your progress. I'd like to know so we can prevent you from losing your progress so often.
  • gypsychkgypsychk New Member 100 PostsRegistered Users
    edited August 30
    One device (Android). This time I was playing away from home, but on wifi. Didn't do anything special before launching the game. Just opened it and it went right to reset level 1.
    EDIT: I did notice when I restarted that I'd been signed out of Facebook. I signed back in, hoping it'd reconnect me to my old game, but no such luck. (I unlinked it immediately.) Am hoping I didn't screw things up more by doing that.
  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    @gypsychk Have you gotten support yet? If not, please PM me.
  • gypsychkgypsychk New Member 100 PostsRegistered Users
    @DashingMike They responded. Said my progress was restored. It's not. I think I'm kind of done, anyway. Thanks for all your help.
  • KimrKimr 4 PostsRegistered Users, Member
    I was having issues with not being able to receive supplies. Support told me to connect to Facebook uninstall and reinstall. I did this and lost all progress. I have tried reinstalling and reconnecting to Facebook several times. Sent a ticket through the game and the website yesterday. They are usually very quick to get back to me but have not responded. My google play account still shows all my achievements.
  • KimrKimr 4 PostsRegistered Users, Member

    Still haven't heard back from support. Game data came back but not all the way. Had brown dash working on black. It took me all the way back to start of brown.

  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    Please PM me with the name you used in the ticket so I can take a look.
  • nasy35nasy35 2 PostsRegistered Users, Member
    i also have this problem after reinstalling I reconnected my facebook and I didn't get my progress back. user name nasy35
  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    Please contact Customer Care. They'll be able to help recover your account.
  • kanyeezy1kanyeezy1 1 PostsRegistered Users, Member
    edited September 22
    A few days ago after never having problems with the app it just stopped opening. I tried clearing data, force stopping, etc and nothing. Finally on the 19th it started working but all my data was gone. I've been playing this game since 2015 and all my work is gone. I contacted customer care immediately it took 3 days to respond, I responded back within 15 minutes and now nothing I guess I have to wait till Monday which sucks. Does it usually take so long to respond back? I've tried signing in out of fb, I can see past achievements this makes no since.
  • nasy35nasy35 2 PostsRegistered Users, Member
    Въведете коментара сиHello, I sent 3 Customer Care messages, but I have no response or change in progress for 4 days. Will I ever get? I have been playing for over two years and I do not want to start again. Thank you and your success!
    Excuse me for my bad English
  • laysilaysi 1 PostsRegistered Users, Member
    Same here, it's been more than 5 days but no one is replying me.  DashingMike, I have left you a PMed too...
  • jonahfalconjonahfalcon 26 PostsRegistered Users
    I had to reinstall. While I got almost all of my progress back, I lost my golden wreaths (100% customers served).
  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    The gold crowns are a known issue that the team are working on. If they're still not responding back to you within 3-5 business days, please feel free to PM me so I can take a look.
  • opay30opay30 3 PostsRegistered Users, Member
    I did contact CS 3 weeks ago, but no respons until now regarding lost all my gold saucer. Since 3 weeks ago all my gold saucer became silver saucer. I spend a lot of money on this game. Pleas help me
  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    @opay30 This thread is regarding losing your game progress. The golden crowns/laurels is different and we're looking to fix that as soon as possible.
  • Ancutz6Ancutz6 2 PostsRegistered Users, Member
    I've lost all my progress too. Customer care answered to tell me about the adventure wheel bug, which is not my current problem. They didn't even read my message. Will I be able to recover my progress? I've spent so much time and money for it..
  • DashingMikeDashingMike Experienced Member 648 PostsModerators
    @Ancutz6 Yep. Let them know that it's your progress lost and they'll be able to help you restore your account.
  • elizard123elizard123 New Member 35 PostsRegistered Users
    @gypsychk I am so sorry this happened to you. You were a solid contributer to the game. Wishing you the best. I’m dreading the day this happens to me as well. 
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