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DashGuruBrian
DashGuruBrian · Community Moderator
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Our update went out with an undercooked set of code that caused the Weekend Event not to execute - and we're most apologetic about it, chefs! We're working at some great things to make up for it, rest assured. Thanks for bearing with us, all!
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Chefs - if this is occurring on iOS, and you're synced with a Facebook account, the risk of losing your save file is much less than it is on Android devices. With that in mind, I leave the decision of uninstalling/reinstalling to your personal discretion - as it may serve as a means of fixing said problem. The development…
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Then you'll want to tap and HOLD your finger on the order bubble of a customer wanting said dish, Diana -- that way, you can see the exact steps of making it! You can do this for any customer order in and throughout Cooking Dash, chefs.
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Chefs - if this is occurring on iOS, and you're synced with a Facebook account, the risk of losing your save file is much less than it is on Android devices. With that in mind, I leave the decision of uninstalling/reinstalling to your personal discretion - as it may serve as a means of fixing said problem. The development…
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True and this is a known issue with development, chefs - sorry for any and all inconvenience until we have this one resolved!
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Thanks, Vivian! That's kinda how we see it too. :D Give it time, settle into it - and you'll find it actually renders higher payouts than previously!
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Well that's good to know! Development received contact from a percentage of Kindle users experiencing issues since yesterday evening and we may have just fixed it!
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You may want to uninstall/reinstall the game entirely, Nalo -- since you're early on and experiencing this issue, this is our best suggestion as it may be that a file got corrupted during original download of our application. Be prepared, you may lose all progress doing this - but it will most likely fix this issue. Let us…
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What device and operating system of said device is this occurring for you on, chefs?
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Tap and HOLD your finger on any customer order bubble to see the steps of making it. You can do this with any customer, anytime, anywhere in Cooking Dash.
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Chefs -- what devices do you use that this is occurring on? Make sure to include the device and its operating system version. Let us know and thanks!
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Chefs -- please state your exact Kindle models, what generation they are and their operating systems. The more info we have of devices affected, the more we'll know. Thanks in advance and sorry for the inconvenience!
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True -- until we can get that rather wily and complicated issue locked down, best to assume 0% upgrades does NOT mean 0% upgrades in most Duel cases. Truly sorry for the inconvenience, but rest assured we're working on this and plenty of other player-submitted issues. Thanks for bearing with us, chefs!
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First off, you need to have a recipe available and unlocked that requires Chicken - otherwise it won't appear for you to purchase at all. Second, you can find it once a week in the Duels Shop (Prize Showcase) only when you have a recipe that requires it needing prepping - otherwise it won't appear there. Thirdly, you can…
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There are some players complaining of extensive lag when trying to load GRD. Make sure to be patient at that loading screen. Once in, send us an in-game support message via Settings > Customer Care [button] so we can take a closer look and assist!
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Rest assured not all of our players are experiencing your issue, Sleepy. We hope you've sent us an in-game support message from Settings > Customer Care [button] so we can take a closer look and assist!
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Food Thermometer is best used in any venue that requires a "skill gauge" when it comes to grilling foods. This VIP is ineffective for any grilling that shows a countdown clock rather than a skill gauge. Remember: Tasting Spoon - auto-seasons/perfects foods on any Seasoning Station that requires a skill gauge Food…
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True - avatar items do not have "special powers" in our design at this time. They are for personal achievement and appearance preference.
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True! Big Bay Burgers only has 4 Seasons total. You can play Expert Mode after completing any Season. Hope this helps!
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We're not seeing an issue with Loon's functionality on our end after reviewing this thread. For any issues with this, make sure to send us an in-game message via Settings > Customer Care [button] so we can take a closer look. Thanks, chefs!
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We're sorry you're experiencing this issue! Can you please send us a new message from the in-game system via Settings > Customer Care button? Along with a recap of your issue? This will help us know more detail about your device and our investigation into the issue that occurred and we can take a closer look. Thanks for…
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Make sure to send an in-game support message via Settings > Customer Care [button] so we can take a closer look, Naz2016. Thanks!
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Thanks so much for spreading the word, Phaedrus - it really helps while we continue to hammer away at these issues for our affected players. We appreciate it!
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Venues qualify for Duels after completing Season 2 > Episode 8 of any venue. Hope this helps, chefs!
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Nice work! Can't wait to see your next set, FG!
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Make sure to let Customer Care know through an in-game support message via Settings > Customer Care [button], LMB! ** Screenshots of this issue are highly encouraged! **
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Dearest Most Esteemed Chefs, We have heard you, rest assured. The development team is refining and improving this feature based on your feedback and we are in action! This will be wonderfully enhanced and closer to the vision we've had of this for our players - bear with us and keep hanging in there for us, chefs. There…
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Chef Srah5575, Usually Amazon Kindle is the last to update with our new versions. We hope they do for you soon and thanks for your patience!
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We don't reset games upon request, mrgal. Sorry for any inconvenience and thanks for your understanding!
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Dinner is in the details, chefs! If there is truly an issue going on, let us know exactly what Venue>Season>Episode you find Loon Goh not working when his recipe is equipped. We're here to help!
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