Hey there @Stina707. The surplus coins are capped out on every level so if you see that not all of your coins came with you, it means you’ve hit the maximum amount of coins you can carry over to the next level.
Yes, this was the previous response I've let them know to let you guys know on Oct 3. Please respond back and let them know you lost your 2 spins. They'll be able to recover it back to you.
@zansclark Sorry to hear that they responded back to you this way. Please PM me and let me know the name you used in the ticket. I'll sort this out for you.
When you write into support let them know how much you're missing so they can credit you the right amount. If you're missing the spins, let them know and they'll credit you the extra one. If they don't respond back to you within 3 business days, @zandrasa, please message me and I'll get that situated for you.
If you have an existing ticket with Support, please let them know and they'll be able to help recover your account. If they don't respond back by 3-5 business days, let me know so I can take a look.
If you lost spins for the Adventure Wheel, please contact Customer Care. They'll be able to assist you in recovering those spins. The Gold Crowns turning to Silver is a known issue that our team is working to fix as soon as they can. As for the Adventure Series, you'll only be able to see the achievements for the series if…
Once there is a fix for this I will update this thread. In the meantime, I unfortunately, don't have an update. Please rest assured that the team is aware of it and looking to fix it as soon as they can.
I can't provide a time frame sadly. I can only pass along your sentiments to the team. Rest assured that they are very aware of the concern that everyone has in regards to the gold crown and is diligently working to get this fixed as soon as they can.
Hey guys. Yes, the only way we could fix this issue was to add a new adventure wheel. Unfortunately, the spins you had are gone as we removed the old adventure wheel. Please write into support and let them know how many spins you had and they'll credit you the spins back. Sorry about the inconvenience!
If you're having issues with the Achievements registering your progress in the Trial of Style, please write in a ticket with the screenshots and ask for DashingMike. I'll handle the tickets and make sure you get your rewards.
This is a known issue that our team is working on. Please rest assured that not having gold crowns will not affect your progress in the Adventure Series whatsoever.
We're aware of the issue and looking to fix it. Thanks for your patience! Additionally, it's 20 days not 20 hours. Rest assured that you'll be able to spin your spins once it's up and running.
Sure. Feel free to PM me screenshot of cheaters. I can run it through the development team to see if they're cheaters. The last couple of screenshots from users were verified as non cheaters from the team but I'd be more than happy to show it to them for more investigation.
If you're having issues with the achievement not registering even though you were placed, please take a screenshot of your order + your achievement page. As for being unable to play Trial of Style, please try logging in and out of Facebook to see if you're able to get back in.
The gold crowns are a known issue that the team are working on. If they're still not responding back to you within 3-5 business days, please feel free to PM me so I can take a look.
@yhan_ney Do you have the minimum amount of stars to have access to the Series Finale? In regards to the the gold crowns, it is still a work in progress.