Ok, I created a ticket with the customer service since I lost two spins I previously won. Hope they don’t just tell me to uninstall and reinstall like how they always respond with most of my other tickets.
Received the same response from customer service as Laydia. Every time I contact customer service regarding an issue, they always give the same response. As if they don’t bother figuring out what the issue is 🤦♀️
More screenshot. This is what I did today, in case any of these actions might be the trigger: 1. Opened app for the first time today, collected daily incomes on all venues, collected VIP recipe and started a new VIP recipe. I forgot to do the free spin. 2. 1 hour later I opened the app again because the VIP recipe…
Looks like customer service won’t able able to restore all my missing upgrades. And while it’s nice of them to provide some golds as a consolation prize, it’s nowhere near enough to restore my 2-year worth of upgrades in 24 venues that are now back to 0%. My completed stars and all customers served are intact except in 2…
Ok, sounds good. To update my game status: the missing levels were only in Giza and Bouncy Bday, but I just looked thorough all venues again and the missing purchases were much more than that. Adventurous Eats, Metal Chef, and other venues I completed 1-2 years ago are now at 0% upgrades (completed levels are still intact…
Thanks, @DashingMike. Would it be possible to recover the missing upgrades? Maybe do a rollback to my data yesterday? Now that I know there is this issue, I stop playing and spending golds. But I’d really like to recover the purchases I spent on the last 3 weeks before I was aware of this issue, especially that I went on a…
I got my gold crowns back but my game now lost a lot of progress 😠 The stages I cleared in Giza and Bouncy Bday are reset, lots of upgrades I purchased with golds are back unpurchased, and lots of the VIP recipes I collected are gone. The worst thing is that those > 600 golds I spent to purchased the missing upgrades…
I’m having the same issue as well, about 2-3 times a week. I haven’t travelled around to a different timezone, never mess with my time settings on my phone, and the timezone is set to automatic.
Had this happened last night. I finished a level in Bouncy Bday and was shocked that all the gold crowns in other venues were turning to silver right before my eyes. I panicked and contacted the customer service before checking the forum (they haven’t responded). I think it’s useless to try replaying to get the gold wings…
Happened to me too several times. Contacted the customer service about it and they just gave the general response (restart the game, clear cache, etc). Losing energy is not a big deal, but absolutely agree with all the above comments that losing VIPs after waiting is frustrating :/