[RR] Sage
[RR] Sage · Glu Moderator
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- [RR] Sage
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Comments
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Just use our support site https://glumobile.helpshift.com By default it will show the most popular game but there is a drop down in the upper left and you can choose the title you are having trouble with.
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Be sure to submit a ticket through the app and we will see what we can find.
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Be sure to send in a ticket through the app and our team can look into it for you.
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Be sure to send the screenshot with your in game ticket so we have it for reference when looking into the issue.
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That is odd. Be sure to send a ticket in through the game so we can have the dev team investigate.
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Just follow the steps here: https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2019/?s=account-related&f=i-have-lost-my-team-how-can-i-recover-it&l=en
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Be sure to send a ticket in and our team can look into it for you.
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Be sure to check the FAQs for the game first (https://glumobile.helpshift.com/a/nicki-minaj-the-empire/) and if you can't find any assistance there you can submit a ticket and we can look into what we can see on our end.
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Be sure to submit a ticket through the app and we will get to it as soon as we are able.
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Be sure to send a ticket through the app. If you are unable to you can use the support page here: https://glumobile.helpshift.com/a/kim-kardashian-hollywood/
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We have seen reports of slow loading since the last update. The development team is looking into it.
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Glad to hear it got sorted out for you.
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I wasn't having any issues. If you do you can create a ticket in the app or use the link above to contact their support team.
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So it looks like we answered you on the 9th, twice on the 10th, 11th, 12th, 13th and even today. The initial response was actually only 25 minutes after we received the ticket.
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What is the team name? Maybe I can find the status of your ticket.
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While our goal turn around time is less than 48 hours, currently the oldest unassigned ticket is only 13 hours old. If you have an active ticket we will get to is as soon as we are able.
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I am sorry you feel that way. It certainly isn't true and most of our tickets are answered very quickly and we resolve the majority of them in the first contact.
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I believe the licensing deal is ending so the title is being shut down.
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There are no plans to update any of the Frontline Commando games at this time.
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I am sorry you are having difficulties with the older games. They will still run on the operating systems and platforms they were created for. Your example of PC games that still run that is because the operating systems are very backward compat…
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The team has been looking into the loading issues since the last update. We do not have an estimate as to when it may be corrected but it could require another update. The best bet for now is just wait for a while. The more you have unlocked unfor…
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Just a smattering of some of the other feedback: Too difficult to get patch/sticker, Epic moments lacking, Pennent reset feature, video ads availability, royale boxes back for royale woh, changes to the order in season mode so it isn't always the s…
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Looks like you submitted a ticket and that was already taken care of.
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Unfortunately we don't really have anything for that title. It hasn't been worked on in many years. All we have are the FAQs here: https://glumobile.helpshift.com/a/bug-village/
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Thanks for the feedback, we will pass along your suggestion. As for the issue of not being able to log in the dev team continues to try and reproduce the issue and find a solution for the players that are reporting it.
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Be sure to submit a ticket through the app
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Be sure to submit a ticket through the app so we can gather your information and pass it along to the development team
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In general once we get an adoption rate over 80% they force update the rest. Often there are difficulties in running more than one version at a time so the quicker they can get everyone on the same version the better it is for the game. We are sti…
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Be sure to send in a ticket with the screenshot so we can compile those for the dev team.
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Downloading is actually from the store side but it can sometimes take a while before new phones are added or certain features that are required are updated on the store side.