Feeling Completely Betrayed - Latest Update Damages My Game Progress

Dear Glu & Deer Hunter 2014:

I recently downloaded the new updated Deer Hunter 2014. Played for a while. And, then exited and came to play it again an hour later.

A pop-up came up, saying that Deer Hunter 2014 is "damaged" and that I should delete it and re-download it from the App Store.

It downloads.

I click on launchpad to play it. But, guess what?

All of my money is gone. All of my levels (I unlocked nine so far) are gone.

All of my guns are gone. All of my gold is gone.

Furthermore, it's imperative that I mention that I really supported this game.

Meaning?

Meaning, that I paid money to purchase various items offered in the game.

All those in-app purchases pretty much went down the drain.

This is completely unfair. I would like to get back the items I paid money for. I feel completely betrayed.

What bug was put into the new update that it got damaged?

sincerely,
frustratedcustomer1

ps - If you need account info, please private message me or email me. I'll be more than happy to provide it.

:(

Comments

  • Kyra420Kyra420 Advanced Member Registered Users 563 Posts
    "ps - If you need account info, please private message me or email me. I'll be more than happy to provide it."

    Only way this can be resolved is by such info submitted through a customer care ticket. Link to submit one follows, good luck! Fyi; help may take a little while as I'm sure they are busy.
    http://glumobile.custhelp.com/app/ask
  • pistoffpistoff Advanced Member Registered Users 865 Posts
    Go to options and restore purchases. You should, in theory, get back what you paid for...
  • frustratedcustomer1frustratedcustomer1 New Member Registered Users 2 Posts
    Kyra420 wrote: »
    "ps - If you need account info, please private message me or email me. I'll be more than happy to provide it."

    Only way this can be resolved is by such info submitted through a customer care ticket. Link to submit one follows, good luck! Fyi; help may take a little while as I'm sure they are busy.
    http://glumobile.custhelp.com/app/ask
    pistoff wrote: »
    Go to options and restore purchases. You should, in theory, get back what you paid for...

    Thank you both for your help. And, when I go to options, I do not see a "restore purchases". But, I shall try the submit ticket option. Thank you guys for your help.

    I hope the bug in the recent update gets fixed. Take care guys. Have a great evening.
  • RooneRoone Glu Moderator Registered Users 253 Posts
    Dear Glu & Deer Hunter 2014:

    I recently downloaded the new updated Deer Hunter 2014. Played for a while. And, then exited and came to play it again an hour later.

    A pop-up came up, saying that Deer Hunter 2014 is "damaged" and that I should delete it and re-download it from the App Store.

    It downloads.

    I click on launchpad to play it. But, guess what?

    All of my money is gone. All of my levels (I unlocked nine so far) are gone.

    All of my guns are gone. All of my gold is gone.

    Furthermore, it's imperative that I mention that I really supported this game.

    Meaning?

    Meaning, that I paid money to purchase various items offered in the game.

    All those in-app purchases pretty much went down the drain.

    This is completely unfair. I would like to get back the items I paid money for. I feel completely betrayed.

    What bug was put into the new update that it got damaged?

    sincerely,
    frustratedcustomer1

    ps - If you need account info, please private message me or email me. I'll be more than happy to provide it.

    :(

    Was this on an Android or Apple device?

    Thanks!
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