If you are experiencing issues in DH14 [PLEASE READ]
Step 1: Update to the most recent version of the game. Do not uninstall your game as you may lose your game progress.
Step 2: Submit a Customer Care ticket. This is the ONLY way that your issues are formally tracked. The forums are not for formal issue tracking. If you do not submit a Customer Care ticket, we will not be able to view your account. If your CC ticket is closed before your issue has been resolved, simply reopen it by replying to the message. If you have not received a response yet, please be patient and be aware that we have millions of players on hundreds of devices playing dozens of games.
Step 3: If you want to discuss your issue on the forums to see if others are experiencing the same thing, please include what device/OS you are using. However, please be aware that the primary purpose of these forums is to provide a place for users to connect with and support other users. As such, admins and moderators will not be on all the time, and will only provide updates as they have them. Do not rely on a forum admin to necessarily address your issue on your thread, though they will provide more info as it is available. Again, the only formal way to address your issue is to submit a Customer Care ticket.
Step 4: Check back here for periodic updates. We try to update you several times a week if we have information available. If we have no information, we cannot provide any, so information may take longer to be delivered. Actual game updates are rolled out anywhere between a few days and a few weeks and with some updates, we require approval that will further delay going live; we are unable to provide any hard dates for this reason. Updates will also rollout across platforms at different times. If there is an update on one platform it may take longer for another to appear for this same reason.
We understand how frustrating it can be to have issues in a game you are enjoying. We will do our best to keep you updated as things progress.
and haven't even gotten an answer back from anyone......
Any news on this, can't believe it is taking this long.
There have been several updates since the issue was reported a second time, so you should ensure you've updated. They were supposed to have been addressed. If you've updated and your account is still at zero, you'll need to work with Customer Care to handle your account (we can't do anything from the forums).
What updates? I do not even see the app in the Mac App store? How am I suppose to update? As I mentioned earlier, I have contacted Customer Care, and have heard NOTHING. This happened back in April, but nothing back in return. Sorry, but this is a JOKE.
HELP!!!!???
The glass of my Apple Ipad2 64gb was broken.
I received a new Ipad2 tru Apple care within 4 days.
Just updated all apps, but lost ALL PROGRESS in Deerhunter!!!!!!
7.000.000 cash and gold 990.
Can somebody please help???
What updates? I do not even see the app in the Mac App store? How am I suppose to update? As I mentioned earlier, I have contacted Customer Care, and have heard NOTHING. This happened back in April, but nothing back in return. Sorry, but this is a JOKE.
Reply to your ticket and ensure all info is up to date/fields have been filled out. All tickets get a response so check your spam/junk folder.
I have chased up my ticket several times just to be told:
"As previously stated, when I have new information for you, I will let you know. At this time I do not have any news."
Regards,
Glu Mobile Customer Care - Kathleen
I have chased this up since and you haven't even bothered replying.
I have spent a lot of money on this and want my credits reinstated at the very least. This is now 7 weeks since I first sent my ticket request. Please sort it out asap.
I have chased up my ticket several times just to be told:
"As previously stated, when I have new information for you, I will let you know. At this time I do not have any news."
Regards,
Glu Mobile Customer Care - Kathleen
I have chased this up since and you haven't even bothered replying.
I have spent a lot of money on this and want my credits reinstated at the very least. This is now 7 weeks since I first sent my ticket request. Please sort it out asap.
I am a forum admin, not the Customer Care team, so I have no visibility into your account. The only way to follow up on this is through your ticket. As Kathleen said, when there is more information, we'll provide it.
Comments
and haven't even gotten an answer back from anyone......
There have been several updates since the issue was reported a second time, so you should ensure you've updated. They were supposed to have been addressed. If you've updated and your account is still at zero, you'll need to work with Customer Care to handle your account (we can't do anything from the forums).
The glass of my Apple Ipad2 64gb was broken.
I received a new Ipad2 tru Apple care within 4 days.
Just updated all apps, but lost ALL PROGRESS in Deerhunter!!!!!!
7.000.000 cash and gold 990.
Can somebody please help???
Reply to your ticket and ensure all info is up to date/fields have been filled out. All tickets get a response so check your spam/junk folder.
"As previously stated, when I have new information for you, I will let you know. At this time I do not have any news."
Regards,
Glu Mobile Customer Care - Kathleen
I have chased this up since and you haven't even bothered replying.
I have spent a lot of money on this and want my credits reinstated at the very least. This is now 7 weeks since I first sent my ticket request. Please sort it out asap.
I am a forum admin, not the Customer Care team, so I have no visibility into your account. The only way to follow up on this is through your ticket. As Kathleen said, when there is more information, we'll provide it.
Understood. Instructions are here. Feel free to follow up with your ticket. This thread is now closed until we have more information.