Region 12 problem iOS

Skywalker9Skywalker9 New MemberRegistered Users 1 Posts
Hey guys. Every time I start the game I get the msg 'region 12 is open for your to play, the yellow river ...' The moment I click on 'open' it freezes at that and within a few seconds, the game blanks out/ shuts down. Happening since yesterday. I have iPad mini. Any suggestions?

Comments

  • Bill1957Bill1957 Advanced Member Registered Users 972 Posts
    Click on a different option if available and see what happens. You might also want to shut down your device and reboot. If all else fails submit a service ticket to Glu.
    :cool:IPhone 6:cool:
  • MUHAMMAD NIZAMMUHAMMAD NIZAM New Member Registered Users 3 Posts
    How to submit a service ticket to glu
  • Bill1957Bill1957 Advanced Member Registered Users 972 Posts
    If you are experiencing issues in DH14 [PLEASE READ]
    Step 1: Update to the most recent version of the game. Do not uninstall your game as you may lose your game progress.

    Step 2: Submit a Customer Care ticket. This is the ONLY way that your issues are formally tracked. The forums are not for formal issue tracking. If you do not submit a Customer Care ticket, we will not be able to view your account. If your CC ticket is closed before your issue has been resolved, simply reopen it by replying to the message. If you have not received a response yet, please be patient and be aware that we have millions of players on hundreds of devices playing dozens of games.

    Step 3: If you want to discuss your issue on the forums to see if others are experiencing the same thing, please include what device/OS you are using. However, please be aware that the primary purpose of these forums is to provide a place for users to connect with and support other users. As such, admins and moderators will not be on all the time, and will only provide updates as they have them. Do not rely on a forum admin to necessarily address your issue on your thread, though they will provide more info as it is available. Again, the only formal way to address your issue is to submit a Customer Care ticket.

    Step 4: Check back here for periodic updates. We try to update you several times a week if we have information available. If we have no information, we cannot provide any, so information may take longer to be delivered. Actual game updates are rolled out anywhere between a few days and a few weeks and with some updates, we require approval that will further delay going live; we are unable to provide any hard dates for this reason. Updates will also rollout across platforms at different times. If there is an update on one platform it may take longer for another to appear for this same reason.

    We understand how frustrating it can be to have issues in a game you are enjoying. We will do our best to keep you updated as things progress.
    :cool:IPhone 6:cool:
  • Bill1957Bill1957 Advanced Member Registered Users 972 Posts
    submit a ticket directly to the Customer Care Team by sending an email that includes your device information, the game name where you need help and a detailed description of the problem. Please be very specific and provide the step by step information needed to replicate the problem.

    For iOS and general support: [email protected]

    For Android support: [email protected]
    :cool:IPhone 6:cool:
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!