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  • Roland DeschainRoland Deschain Experienced Member Registered Users 303 Posts
    In the "For what it's worth department", here is the reply that I received today (10/15) from Glu Mobile Customer Care to my customer care ticket 11 days earlier (10/04) in regards to this issue:


    Thank you for contacting Glu Mobile Customer Care.

    The two most important issues for any game are system resources, and quality of connection.

    Most games tend to be resource-hungry and can crash without enough memory or CPU time. It's best to let the game run exclusively:

    1) go into your device Settings,
    2) choose "Applications"
    3) "Manage Applications,"
    4) tap the "Running" tab
    5) Close running apps

    Then close any apps that aren't essential. (some devices show a "force close" option to use).

    *TIP* There are some apps like 'Super Task Killer' available for free on Google Play that can do that for you automatically.

    It's also a good idea to power-cycle the device from time to time to clear space.

    Make sure also that you have 100mb of extra free space for caching purposes. Apps needs some space to write and store temporary files. If your device's storage space is nearing full, delete some old unused free apps to get some space.

    Another factor that may affect game stability would be a the quality of the connection. For best results you'll want to always use a reliable WiFi connection rather than 3G or 4G, which can vary quite a bit depending on traffic in your area. Having high "bars" indicates good signal strength but may not reflect actual throughput.

    Even if you have good signal strength showing for your WiFi connection, your bandwidth may be limited if the network is congested (For example, if there are many other users sharing the network and/or others are doing bandwidth-intensive activities such as streaming video.)

    There are free bandwidth test apps available wherever you normally download apps, that you may want to check out, or you can conduct such tests through your device's web browser.
    One thing definitely to avoid is powering the device off, or removing the battery while the program is running.

    Lastly, if you are a developer running in Developer Mode, return the device to normal mode when playing this game. Thank you.

    Regards,

    [name not used in this post]


    Wow, terrible answer. They apparently have a communication problem within their company between the customer care department and the programming department!! Their own programmers fixed this problem and released an update the very next day.
    Kindle Fire HDX 8.9 and iPad
  • casajrcasajr Senior Member Registered Users 1,468 Posts
    “Dear Mrs., Mr., Miss, or Mr. and Mrs. ____: Words cannot express the deep personal grief I experienced when your husband, son, father or brother was killed, wounded or reported missing in action.”

    Catch-22
    Common Sense is an ultra-rare superpower.
  • DeathShadow007DeathShadow007 Advanced Member Registered Users 593 Posts
    Lol. Good point casa. Does sound a bit like an automated response.
    :cool: Blue iPhone 5c Verizon :cool:
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