Again this forum is mainly to share information with each other and communicate with other players. Our staff will visit when they can. When you have technical issues, it is best to submit a ticket to our Customer Care team. Also it is very important to provide all the information needed to speed up a response.
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We have 3 versions of the game out (iOS, Android and Mac OS) this information is needed for our staff to investigate. It is best to submit a ticket and work with the support team directly.
Thanks for your help.
Comments
Hard to be patient when you're being ignored or responses are just taking a long toime
I would like to know if it's because I'm in Brazil or is there a problem?
Thanks
Dunno if this helps but I'm running OS 10.9, 17 inch Macbook Pro. Like others, Deer Hunter would crash on the intro screen. However, I turned the WiFi off and it worked perfectly. Perhaps there's a problem with the Game Center?
Paul
Why bother to submit a ticket when your staff doesn't respond? I opened a ticket for something and then they CLOSED it and marked it "solved" without communicating to me at all or updating the ticket, and without fixing the original problem! What kind of support is that? We are told response times are expected to be up to 48 hours but I have a ticket in the system that's nearly a week old, with no response from your staff.
As I have said in another thread, the only way we can track issues is through the tickets. If something has been "solved" in error it can certainly be addressed, but it has to start somewhere. Please provide your ticket number and I can forward it along to someone who can look into it.