I can't get glu coins when I level up or watching video. And I lost my all glu coins when the game has been updated. I use android.
Any idea about how can I solve this problem?
I can't get glu coins when I level up or watching video. And I lost my all glu coins when the game has been updated. I use android.
Any idea about how can I solve this problem?
This may help also. It was posted by gluadmin, a moderator, in a different thread.
Please remember that on Android, Glu credits are used across games so if you use them in one game, they'll be removed from all games. If this is not the case, please consult this thread for how to address missing credits. http://ggnbb.glu.com/showthread.php?...e-showing-zero
This may help also. It was posted by gluadmin, a moderator, in a different thread.
Please remember that on Android, Glu credits are used across games so if you use them in one game, they'll be removed from all games. If this is not the case, please consult this thread for how to address missing credits. http://ggnbb.glu.com/showthread.php?...e-showing-zero
I have experience with that problem too. it's because I try to modify glue wallet on my smartphone, then I spent gold while on offline mode (no internet connection). Then, when I go online again, database on glu server will sincronize with data on my phone...my gold reduce automatically
Contact me if U interest with "buy item without losing gold"
The link above to the glucoin recovery app is broken and sends to a closed link.. there is a thread in the glu support .. that will take u to the app link that will restore lost glu due to corrupted gluwallet file. It worked for me
How to create a ticket
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If you can't find your answer on the forum or if your question requires private information to be discussed, please submit a ticket directly to our Customer Care Team at this link: http://glumobile.custhelp.com/app/ask
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Or this one found under customer care, the link doesn't work in this post, but this can be found there.
[Android] Glu Credits balance showing zero
Highlighted from the FAQ:
My Glu Credits suddenly dropped to zero even though I didn't spend them!
If you had unspent Glu Credits in your account that suddenly dropped to zero, don't panic! The credits are still there; the zero reading is almost certainly due to a small data file on your device having become corrupted. It's easy to fix:
1) Restart your device. This ensures all GGN-enabled games are stopped and there are no locks on any of the data files. (Yes please do it again even if you have done it before this message)
2) Prepare to download the file by giving permission. IMPORTANT, Do not skip this step or you won't be able to download the app:
On your device, check the box that gives permission to download apps from Unknown Sources (other than the Google Play market). This is located in your device Settings.
For example on an Android phone running Ice Cream Sandwich: go to settings then "Security" then scroll down to see the "Unknown Sources" check that box.
3) Download the app from this link. It's a tiny file and will just take a few seconds to download.
4) RUN the installed app by tapping it. Tap it to run the Glu tool: the application displays a button labeled "Restore". Tap the button.
You will see a message indicating that the restore operation is in progress, then a message indicating that the operation has finished. The process is now complete.
Ensure the device is online and run a GGN-enabled game. Your Glu credits should be visible again. The tool restored the view to your account from the server.
Comments
Any idea about how can I solve this problem?
Please remember that on Android, Glu credits are used across games so if you use them in one game, they'll be removed from all games. If this is not the case, please consult this thread for how to address missing credits. http://ggnbb.glu.com/showthread.php?...e-showing-zero
Thanks, Kyra420.
Contact me if U interest with "buy item without losing gold"
How to create a ticket
We encourage you to review the helpful topics on this forum where many questions are answered much faster than email. The community is very helpful!
If you can't find your answer on the forum or if your question requires private information to be discussed, please submit a ticket directly to our Customer Care Team at this link:
http://glumobile.custhelp.com/app/ask
Please be aware that it may take up to 48 hours for a response.
[Android] Glu Credits balance showing zero
Highlighted from the FAQ:
My Glu Credits suddenly dropped to zero even though I didn't spend them!
If you had unspent Glu Credits in your account that suddenly dropped to zero, don't panic! The credits are still there; the zero reading is almost certainly due to a small data file on your device having become corrupted. It's easy to fix:
1) Restart your device. This ensures all GGN-enabled games are stopped and there are no locks on any of the data files. (Yes please do it again even if you have done it before this message)
2) Prepare to download the file by giving permission. IMPORTANT, Do not skip this step or you won't be able to download the app:
On your device, check the box that gives permission to download apps from Unknown Sources (other than the Google Play market). This is located in your device Settings.
For example on an Android phone running Ice Cream Sandwich: go to settings then "Security" then scroll down to see the "Unknown Sources" check that box.
3) Download the app from this link. It's a tiny file and will just take a few seconds to download.
4) RUN the installed app by tapping it. Tap it to run the Glu tool: the application displays a button labeled "Restore". Tap the button.
You will see a message indicating that the restore operation is in progress, then a message indicating that the operation has finished. The process is now complete.
Ensure the device is online and run a GGN-enabled game. Your Glu credits should be visible again. The tool restored the view to your account from the server.
http://ggnbb.glu.com/showthread.php?1749-Android-Glu-Credits-balance-showing-zero