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Checking for Updates never ends

barisbaris New MemberRegistered Users 6 Posts
in DH 2014 FAQ, Support, and Announcements
I have been playing this game for 6 months. I was at region 9 till yesterday. Suddenly the game stops to open main screen, but checking for updates. It does not warn any connection error, just continuosly checking for updates.
Then I forced the game stop by using application options in Android. But not fix it. Then i cleared all data being unaware of loosing all my progress in the game. That fixed it, but i lost all my progress and start the game on region 1...
Now i m at region 2, but it is happening again:(..
Please, help me...
I use Htc One

Comments

  • barisbaris New Member Registered Users 6 Posts
    I think this is a bug for the game. When I used spotflux, I realised that gluforum blocks some ip addresses. Also, I realised that after I used spotflux ( even if I closed it after usage ), I couldnt get in to main screen in the game...
    I need to use spotflux or other vpn applications because I m from Turkey, and as you know twitter is blocked here:(..
  • Kyra420Kyra420 Advanced Member Registered Users 563 Posts
    If you have not tried shutting off and restarting your device give that a try; always worked for me in this situation. It could have something to do with the app also from what you say happens. If all else fails submit a ticket to glu for help. http://glumobile.custhelp.com/app/ask
    Good luck to you!
  • barisbaris New Member Registered Users 6 Posts
    I have tried restarting, but not worked. Thanks anyway. I submit a ticket..
  • barisbaris New Member Registered Users 6 Posts
    :) I cannot play the game, but it invites me to play by its advertisements...what a nonsense case.
    And still not have an answer to my ticket.
  • bckoesterbckoester New Member Registered Users 16 Posts
    Same issue here. The game has been stuck for over 10 days I opened a ticket on March 15, ticket number [Incident: 140315-000​208] I've been working with Glu support and they take days to send a generic answer to each email, I answer then days for the next answer.. Most emails are generic replies avoiding having to actually provide support. Answers such as... I was told I needed a better network connection. Then Glu labels the ticket solved and nothing has been solved.

    I replied that nothing was resolved, problem still existed, stuck at Checking for Updates. I was told to delete this folder.

    For Deer Hunter 2014 - delete:
    > /Android/data/com.glu.deerhunt2 AND /Android/data com.glu.deerhunt2

    Did that and this was the reply. Replied that this did not solve the problem. Of course it's marked as solved.

    Dear Brent,

    Thanks for your reply.

    We regret the issues was not resolved with this fix.In the event that a fix needs to be applied, it will be included in the next game update.

    Thank you,

    Regards,
    Asim
    Glu Mobile Customer Care

    My frustrations with this company makes me want to stay clear of any Glu products. I'm going to be deleting the game form my phone with all I have earned since I've been playing this game since it's release. Stay clear of this game because when true problems such as this arise they will not resolve the issue. I'm sure this post will not stay up long as it states facts and in our new world we just can't have that now can we?
  • DrFarhiDrFarhi New Member Registered Users 2 Posts
    I feel the same way and have had the identical issues. I will continue to be patient because I love this game and have made so much progress. I can only hope the y fix it soon.
  • barisbaris New Member Registered Users 6 Posts
    Still not solved and not get an answer to my ticket...unbelievable...Completely this problem occurs because of spotflux or other similar vpn applications..I guess Dear hunter stores connection ip, and blocks some ip I dont know why. Once you use spotflux, DH blocks connection, and even you close spotflux DH still remains disconnect.
    I wonder why DH starts with Update Checking..
  • bckoesterbckoester New Member Registered Users 16 Posts
    Still stuck at checking for updates and no reply since my post here. This is terrible support. Is there an organization like BBB for bad companies like this on the web? People need to know to stay clear of companies like this.
  • barisbaris New Member Registered Users 6 Posts
    I agree with you. I uninstalled DH and will tell the story here to everyone I know...
  • bckoesterbckoester New Member Registered Users 16 Posts
    With the last update I can get back in the game. Don't know if I want to now.

    30 years in IT and this is by far the worst support I have ever seen.
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