checking for updates

famazing · July 2014

For the last few days every time I try to start DH it stays on checking for updates and never starts. Any body have any ideas on how to fix or ???

Sheppeck · July 2014

Have you tried rebooting your device? That will force your game to reboot.

famazing · July 2014

I have restarted rebooted and even removed battery. I go to the app and want to clear the cache but not quite sure what that might do. I'm level 62 and really don't want to lose anything.

DjRadNaD · July 2014

Submit a ticket to glu and see if they can fix it.

You could also try playing in airplane mode, this should work but you won't have the new region, after playing though maybe after you shut off airplane mode and reboot it will work...

I don't know how clearing caches works on iPad, but I found this thread that might help http://ggnbb.glu.com/showthread.php?106279-North-Africa-freezes-up&highlight=Clear+cache

famazing · July 2014

Tried airplane mode. WiFi on/off. It just stays on the checking for updates with spinning circle showing it's processing. I submitted a ticket and waiting on response. Any more suggestion?

DjRadNaD · July 2014

What device are you using? Cause airplane mode will work if you are on a phone or tablet, you need to make sure you fully close the app first. And then reopen it in airplane mode. But like I said you just won't have the new region

famazing · July 2014

Samsung note2. I have tried it all with no luck. I don't know. It's just stuck in that update screen

famazing · July 2014

I see others here seem to be having the same issue. I can't even get a reply from glu support.

swaggerjr · July 2014

Have u check an update on app store...

famazing · July 2014

Ive checked everything

Allen.Watkins · July 2014

I'm having the same issue. I submitted a ticket & got the normal responses about checking my connection, memory available, possible updates, etc. After addressing everything they asked me to with none being the issue I received the following response on June 30th but still no luck with the game!

We are aware of this problem in the game and have reported this issue to our team for review. They are actively working on an update. We hope the fix will be included in the next game update.

checking for updates

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