glu support

I started the event got to 4th hunt, said I needed some even assault rifle and NOTHING i have the event shotgun, but where is the assault rifle? and GLU has not responded to my answer!!! they say 48 hrs, its been 5 days!!! tired of this ****..I play on FB. event ends in 5 days and I cant move forward without their even assault rifle. Not in weapon shop or anything else. OH, and why do you sday on a support ticket that it will be 48hrs to reply when I have sent you guys 15 tickets and the AVERAGE reply is 5 days...gee that is a little more then 48 hrs or did you mean 48 DAYS????