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gluadmin
ibme99
Registered Users 7 Posts
Is there anything you can do to help me? I contacted support on 11/20 via a link here on this forum concerning my game reseting via the cloud back up costing me about 30 levels, 40-45 million in hunter cash and most all my weapons. I have also tried 5 times since. Once using a link on glu main forums and 4 times via the contact us link within the game. I have yet to hear anything from them. I did get the generic message about them getting my message and responding in 5 days on the tickets from the in game link but that was way back around 11/30.
If I had never spent anything on the game and everything I lost was free it would be a different story but I spent $100 for gold coins to buy the weapons I had and to support the development team. To be ignored this long is ******** to say the least. I don't expect to get everything restored but at the very very least I feel they at least owe me the gold i paid for and the gold i had to use to get me going again in the game.
Is there anything you can do to help get this resolved. Maybe contact them to get in touch with me or provide me witha means of contacting them that will actually work?
If I had never spent anything on the game and everything I lost was free it would be a different story but I spent $100 for gold coins to buy the weapons I had and to support the development team. To be ignored this long is ******** to say the least. I don't expect to get everything restored but at the very very least I feel they at least owe me the gold i paid for and the gold i had to use to get me going again in the game.
Is there anything you can do to help get this resolved. Maybe contact them to get in touch with me or provide me witha means of contacting them that will actually work?
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Howdy, Stranger!
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Hi there- I just checked on the progress of your ticket and escalated it. You should be getting a response soon from Customer Care. Sorry this has been your experience.
He did yesterday... See post 11 in this thread: http://ggnbb.glu.com/showthread.php?121996-From-5-star-game-down-to-2-star/page2
iPhone 6, iOS 9.2
Thanks, I missed that. But he didn't say anything about the game other than to notify customer care.
Ah, definitely not avoiding you. I certainly know ya'll are unhappy.
Thank you. They got with me shortly after your post and made things right. Thanks again for your help.
Good, glad to hear it.
Yes, thank you for the feedback. There are only certain issues I can help with and/or have visibility into. A missing event isn't one of them. Sorry. This thread is now closed as the original issue has been addressed.