We understand it has been long since you sent us this message. We sincerely apologize for not being able to respond soon as we've had a very high in-flow of tickets when resulted in backlogs.
However, we are doing better now and it is most likely that the issue/query your message conveys has already been resolved or answered to on forums or FAQs. However, if you still have any other issues or if this issue persists, we request you kindly "Create a new ticket" and we'll be sure to respond to you at the earliest. Please follow the instructions in the below link to know 'How to submit a ticket':
This ticket will now be closed and please do not hesitate to create a new ticket if you have any query/issue.
We appreciate your patience and co-operation.
Thank you for playing our game.
Glu Mobile Customer Care.
Sorry to see you go. Many will follow because the game isn't fun anymore unless you have hundreds of dollars in real cash to spend and whenever you have an issue that is ticket worthy, all you get is a canned reply.
What was the date of the most recent restart (if you can remember)? I'll look into it.
same here I lost everything on level 14 8 mill in HB's and like level 95 Sucked !