what does it take?
dgibby71
Registered Users 6 Posts
On 27 February Google sent my $10.00 subscription payment to glu for 300 glu coins. Now it is 3 March and still nothing. On the 28th I put in a customer ticket and the only reply I've gotten is the automated one.
So what does it take? If I complete one of the tasks to get anything over 10 free credits I have to send a screen shot as proof that I completed the offer. When I send hard earned money in I end up waiting for days for what I paid for. I understand that glu has millions of people playing their games and that they get thousands of customer complaints every day. You have my sympathy. But I think that, perhaps, if you fixed the problems people are having the number of complaints would be reduced. Now I know there isn't anything the glu admins can, or rather will, do to help me so maybe if everyone just, I don't know, cancelled their subscription and uninstalled every game glu made, maybe they would pay more attention to us. But I doubt it.
So what does it take? If I complete one of the tasks to get anything over 10 free credits I have to send a screen shot as proof that I completed the offer. When I send hard earned money in I end up waiting for days for what I paid for. I understand that glu has millions of people playing their games and that they get thousands of customer complaints every day. You have my sympathy. But I think that, perhaps, if you fixed the problems people are having the number of complaints would be reduced. Now I know there isn't anything the glu admins can, or rather will, do to help me so maybe if everyone just, I don't know, cancelled their subscription and uninstalled every game glu made, maybe they would pay more attention to us. But I doubt it.
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It's definitely not a matter of "will" but rather "can." Unfortunately, we don't have visibility into your account so we can't (not won't) address anything currency related. If you continue to be patient, Customer Care will get to you.