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Open Ticket - One month and waiting.

herbherb Registered Users 97 Posts
in DH 2014 FAQ, Support, and Announcements
What is the average response time on an problem that is reported properly within the App using the support option? I've waited nearly a month with no action on a failed Google subscription. I'm out $20 with no gold being applied to my account. What's also frustrating is that once a ticket is opened, unless responded to by Glu, another cannot be opened. I know they have lots of Apps to support, but there really should be a fast track when the problem concerns real money and billing issues.

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    herbherb Registered Users 97 Posts
    Still nothing... Once a ticket is opened, you cannot submit another until Glu responds to the first. We really need an access tool for real money issues.
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    nukemallnukemall Registered Users 2 Posts
    Same here. Glu credits purchased with real money suddenly reset, ticket opened 1 month ago and no answer. To me this is cheating
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    herbherb Registered Users 97 Posts
    Could a moderator please comment on this issue?

    No response on problem of a paid for product not being delivered is ridiculous.
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    herbherb Registered Users 97 Posts
    Coming up on the two monnth anniversary of this issue. No response on the open ticket, not even a "feel-good" comment from a forum moderator. Did they simply "take the money and run..."?
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