Avatar

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Badges

5 AgreesFifth Anniversary500 Comments5 LOLsFourth Anniversary5 LikesFirst Comment10 Comments100 CommentsThird AnniversarySecond AnniversaryFirst Anniversary

[RR] Sage

[RR] Sage · Administrator

About

Username
[RR] Sage
Joined
Visits
114
Last Active
Roles
Moderators
Points
101
Badges
12

Comments

  • Glu did not sell the game. We just are moving it to another studio to run the live operations. Most of the current team is still in place and will help with the transition. We did lose some folks from Long Beach on Tuesday as the team is too big f…
  • The account switch was done 2 days ago and the ticket was responded to
  • Just submit a ticket, be sure to include the transaction id and we will make sure you get the gems you paid for.
  • First time it happens we generally just unlock it (with the wait times so long it is easy to see if multiple people are asking about the same account so we can verify ownership if needed). It is quick to do once we get to the ticket.
  • Accounts are never lost. They aren't saved on your device. If you associate them you should always be able to restore them on a device. If not we can assist in recovering as long as we have matching information. If you haven't been answered in 3…
  • It is active until it is manually removed by the customer service team. Be sure to submit a ticket (use the ? in the upper right hand side) which it sounds like you already have. Wait times can be long though so you will have to be patient. Curre…
  • Different ips shouldn't make any difference. Basically try staying in the window at least during the whole race and see if that helps. If you notice it happening when certain other things occur (song changes, Outlook pop up, ad pop up, etc) let us…
  • Looking at the logs it looks like you are exiting the race window during the race while playing via Facebook which is causing a dnf and therefore a loss. Are you tabbing between things while you are racing?
  • Your account isn't linked to anything lookwhos racing. Here are the steps to correct it https://glumobile.helpshift.com/a/racing-rivals/?s=account-related&f=android---i-have-lost-the-racer-i-want-to-play-how-do-i-get-it-back
  • Be sure to submit a ticket by tapping the ? in the upper right of your garage screen. We will review the ban as soon as we can get to your ticket
  • Be sure to submit a ticket through the ? in the upper right and include as much detail as possible. We will look into the race results.
  • That account isn't linked to anything. Follow the steps here: https://glumobile.helpshift.com/a/racing-rivals/?s=account-related&f=ios---i-have-lost-the-racer-i-want-to-play-how-do-i-get-it-back
  • Use the in game ? in the upper right hand corner to send us a ticket and we will investigate it.
  • I believe I found most of the accounts. I found one linked to a Google Play so you can recover that by using Google play (instead of Facebook) on your Android device to recover it. Another has a Game Center so again you can use the Game Center to …
  • No. We cannot merge accounts or move anything between them. The only thing that moves is the association with Game Center or Google Play.
  • Honestly if we had a report player in game players would report anyone who made them angry. We learned this lesson with our 1320 Legends game. We do have the name report and avatar report but that is it for reporting players.
    in Banned? Comment by [RR] Sage July 2014
  • You will receive an email response
    in Lost acc Comment by [RR] Sage July 2014
  • Spelling counts. If there is an extra space or missing the space or you used any numbers in place of letters or something we will not be able to find it. It doesn't matter if you choose a name instead of taking the default names.
  • There is no racer named TOR Apex (though tons named motor apex with a number). In order to assist you in recovering an account we have to be able to find the new account (that is associated with something such as Google Play or Game Center) and fin…
  • The most I show you at in the last 48 hours is around 3 million. When did you get to 50 and how?
  • "Legally" we can ban any account any time for any reason. That being said the automated bans are designed to protect accounts from having all of their cars or cash stolen from them. They are very high numbers in very short periods of time. Obviou…
  • I am sure we will get to it soon.
  • If you have already emailed us we will reply as soon as we can get to your ticket. The wait times are very long at the moment. If you wanted different accounts on each device the best way is actually create a game center account for each and link …
  • Yes you will still need to wait until we can get to the ticket. We are working as fast as we can. We know the wait times are very long and we are adding staff to help but it still takes time to get them up to speed.
    in Lost acc Comment by [RR] Sage July 2014
  • If you have submitted a ticket, we will get to it as soon as possible.
    in Banned? Comment by [RR] Sage July 2014
  • You can also grab one of your lower class cars and join him.
Avatar

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Badges

5 AgreesFifth Anniversary500 Comments5 LOLsFourth Anniversary5 LikesFirst Comment10 Comments100 CommentsThird AnniversarySecond AnniversaryFirst Anniversary