DH16 Connection Problems - 9/20 - Fixed!

RooneRoone Registered Users 253 Posts
Update 9/20 - 4 PM PST: Been a couple hours and it looks like all clear!

Update 9/20 - Noon PST: We are aware of some players getting random disconnects and login failures. We are currently looking into this now!




Hey all, we are aware that some people are unable to connect to the servers when attempting to login right now. We are working on getting this resolved as soon as we can! We will keep giving updates until we have this fixed!

Thanks for bearing with us during this time!

Comments

  • RooneRoone Registered Users 253 Posts
    Roone wrote: »
    Hey all, we are aware that some people are unable to connect to the servers when attempting to login right now. We are working on getting this resolved as soon as we can! We will keep giving updates until we have this fixed!

    Thanks for bearing with us during this time!

    And all should be good now! Thanks for your patience!!!
  • SubH2OSubH2O Registered Users 603 Posts
    I don't notice a difference... getting as many or more connection errors today as I did before the update.
    Samsung Galaxy S4, Android 5.0.1 (retired)
    iPhone 6, iOS 9.2
  • OlWolfOlWolf Registered Users 5 Posts
    Had no issue with "cannot connect with server" - until today: 9/20.
  • beerhunterbeerhunter Registered Users 277 Posts
    ...same here, no connection to server. until now (sun 9/20) everything was fine. tried clearing cache, no effect, neither did reboot. the detail of the error message - extremly small and can hardly read it on my phone - seems to imply that there is some file missing or corrupt... 'error in request', 'filenotfoundexception'...
  • pistoffpistoff Registered Users 865 Posts
    Not fixed here. Have Android and iOS devices and neither will connect to the servers.
  • ArjArj Registered Users 1 Posts
    I have the same problem it keeps saying connection error if i want to start the game
  • MarsicanoMarsicano Registered Users 1 Posts
    Same here. Can't connect to the servers.
  • sserversserver Registered Users 1 Posts
    Same issue this side, today @ gmt +2 hours at 13:20pm. Nothing works, initially i reboot phone and worked first time but now for the last few hours not working
  • brodeenbrodeen Registered Users 539 Posts
    Just struck this issue as below.
    Screenshot_2015-09-20-18-19-02_zpsiwd6vxmv.png
    However my internet connection is fine.:p
    Device:android 4.2 10.1 Tablet
  • Samer MadbakSamer Madbak Registered Users 1,247 Posts
    Same here. Same message
    Playing on LG G4 (Android)
  • SubH2OSubH2O Registered Users 603 Posts
    Seems to be worse today than yesterday. Can't start the game at all now despite clearing cache and restarting device.
    Samsung Galaxy S4, Android 5.0.1 (retired)
    iPhone 6, iOS 9.2
  • MikeyzwowMikeyzwow Registered Users 1 Posts
    I cannot connect to servers as well.
  • mnmacd2015mnmacd2015 Registered Users 12 Posts
    Nope, not working,, try again Glu....
  • nicoga3000nicoga3000 Registered Users 18 Posts
    Just adding that I'm also having issues this morning. Bummer. At least I'm done with everything currently in the game...Waiting for R4. Maybe soon!
  • martlimmartlim Registered Users 2 Posts
    Since this evening around 5 pm i can't log in, there was message connection error.
  • OldManGamerGuyOldManGamerGuy Registered Users 8 Posts
    Same as the others....
  • SubH2OSubH2O Registered Users 603 Posts
    Being Sunday, I am guessing there probably won't be resolution today... game may be out of order till well into tomorrow...
    Samsung Galaxy S4, Android 5.0.1 (retired)
    iPhone 6, iOS 9.2
  • DeenohunterDeenohunter Registered Users 180 Posts
    Mine is working again. iOS
  • RooneRoone Registered Users 253 Posts
    Hey all, thanks for posting about the issues! Turns out there was a problem here in the US so services like Netflix and DH16 were down for most people. It looks like the issue has been resolved!
  • brodeenbrodeen Registered Users 539 Posts
    Mine is working again. iOS

    Yea it is working now in android.
    Cheers.
    Device:android 4.2 10.1 Tablet
  • beerhunterbeerhunter Registered Users 277 Posts
    confirm. back on track.
    😃
  • fortesclanfortesclan Registered Users 29 Posts
    Don't know about anyone else, but once again I have not been able to connect for two days. Gets the the "Deer" stage (the actual profile of the deer), and just keeps spinning. Wouldn't expect anything else from such a flawed game. Oh well. Anyone else having these issues?
  • Arresplet38Arresplet38 Registered Users, Member 2 Posts
    Thanks for the quick updates, team. Disconnects and login failures are the worst, especially when you're just trying to jump into the game. Glad to hear things are back to normal now.
  • Arresplet38Arresplet38 Registered Users, Member 2 Posts
    Thanks for the quick update, team. Lost connections and failed logins are the worst, especially when you're trying to jump into the house of hazards game. Glad to know everything is back to normal.
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