Hey Y'all! Hope everyone is having fun saving the town in Diner DASH Adventures!
And thanks for helping us weed out the bugs! If you're reporting a bug or issue, please provide as much detail as possible.
Details such as:
- Venue/Chapter/Level - let us know exactly where this is happening
- What triggered the issue - Did you tap on a character? Collect a reward? This can help us reproduce the issue!
- Device info - iPhone XR? Galaxy S9? Again, this helps!
- Screenshots - This is important if the issue is visual. Multiple screenshots are okay, especially when placed in order.
Thanks for the help everyone!
Comments
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Ithis only occurs during the game of thorns, I can play every other level except the event. Retrying does not work and neither does restart.
Thanks for your help in advance.
Apologies for the late replies. I"ll answer the questions I can here, but some of these may require Customer Care tickets since I don't have the same access they do in forums. Also, I'll be closing this thread and will ask y'all to create or find discussions with your bugs. Keeping them here will make it very messy and I'd rather give everyone the focus they deserve
For device compatibility, please check this FAQ: https://glumobile.helpshift.com/a/diner-dash-adventures/?s=troubleshooting&f=is-my-device-compatible&l=en
If a venue or asset appears as "downloading," please allow a few minutes to finish the process. Sometimes the game will attempt to redownload EVERYTHING, which can take a bit of time.
If you believe you're missing gems/coins/stars, this will be a Customer Care situation. They can check logs and see what kind of activity has been recorded (screenshots are your best friends here!)
Game of Thorns issue! We took care of this one on the day it occurred, so thanks for posting these with screenshots and writing in everyone.
For the most recent post, this sounds new. Please send in a ticket (which I will keep an eye out for) so we can send it to the dev team. Please include the name of the Quest you're attempting to do.
Thanks again everyone! And just one more time, I'll be closing this thread so reported issues aren't mixed in with one another.
-SuperFlan