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SuperFlan
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Hello! Sorry, we can only respond in English, but you're welcome to write in French! Would you mind sending me a direct message with your username so I can take a closer look? You can message me by clicking on my name and then using the Message button. Thanks! -SuperFlan
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Hey there! Apologies for the late response! You'll, quite literally, go to any decoration on your map and tap and hold it. The other decoration choices will appear, and you'll be able to choose a different one. Hope this helps! -SuperFlan
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Hey there! So while this is the last level currently available, you shouldn't be receiving that error. Is the level showing as complete for you in the level select menu? Thank you! -SuperFlan
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Hi everyone! If you're still experiencing this issue, please make sure your game is updated! We've also seen another issue related to this: if you attempt to purchase a Town Hall decoration but are getting an error after having earned the associated memento, contact Customer Care so they can resend you the memento. This…
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Thank you for such a clear post! The team is aware of some memento issues and are on it! :) -Fermin
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Yep, we've got a bug in for Gordon's disappearing bar! It'll be fixed in the next update :smiley:
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Thanks for all the suggestions, y'all! Always great to hear from our players, especially when you're digging through some really old content for ideas! Also, I hadn't seen Bernie's Spanish translation just yet! He's got a fun last name :)
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Hey all! These offers are typically paid out by TapJoy, a third party company. If you still haven't received your gems, you can contact them directly or contact our customer care team in the Help/FAQ section of your settings in game. They'll be able to help you out. Be sure to include proof of the complete offer, since…
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As Winterbotton said, Gordon will continue eating until he is satisfied. If you're noticing he is never satisfied, please post a screenshot and let us know which chapter/level this is occurring on! Thanks :)
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Hey Winterbotton! The team is aware of this and it should be fixed in the next update :) Thanks for bringing additional attention, though!
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Winterbotton is correct! The final Palentine's quest wasn't available for completion until this weekend, so the quest was still considered active. Complete it, and the notification will go away :)
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Great ideas, PaulKnives! I'll let the team know you're interested in these characters! Always great to hear from players on what they'd like to see next :) -SuperFlan
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Hey ahoward14, great question! Due to a recent bug involving Gordon, we've had to remove him from Just Cruise Inn. We expect to have him back in the next update and this should resolve the issue! Thanks :) -SuperFlan
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Hey Winterbotton, These are great suggestions! Plenty of life and character to each customer, and plenty of interesting mechanics. I'll let the team know about this post and pass it on to the right people. Thanks! -SuperFlan
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Hey sharonacky! Nope, no glitches! The next chapter is just about finished! The team is putting on the finishing touches before it goes out :) but it'll definitely be out soon! -SuperFlan
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Hey there! Sorry for the delayed response due to the holiday. This definitely sounds like a visual issue! Make sure you complete all tasks in the To Do list just like doantuankhoi mentioned. Completing the levels and earning all stars won't unlock the next chapter, you'll need to progress the story line by doing the…
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No need to feel silly, this definitely looks odd and I don't think we've seen it before! And now if someone else gets it hopefully they find this :) -SuperFlan
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Hey Hooga13! Hm, that definitely seems odd. I'd recommend sending in a ticket to Customer Care so they can look into it! We wouldn't want you to miss out on anything you should have received ::smile: -SuperFlan
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Hey Iseleca! This definitely shouldn't be happening! We released update 1.6 yesterday(12/18), so could you try updating your game if you haven't already? If that still doesn't work, feel free to PM with your username so I can look into this! -SuperFlan
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You got it, Hana59! Chapter 18 is available now! Please check your app store for an update :smile: -SuperFlan
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Hey punkysdilemma! We're currently aware of a bug where Flo's outfit may change or revert to her default outfit. The team is working on it and it should be fixed soon! But thanks for letting us know ::smile: -SuperFlan
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Hey carreanna! You'll need to go to the Character menu, which is located near Flo's Closet. From there, you can change Rosie's outfit by tapping on her and selecting your desired outfit on the right, Hope this helps! -SuperFlan
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Hey there! That's only one of the possible ways for players to get Rosie's Elf costume. You'll have chances at free pinata swings by placing high on the leader board during Game of Thorns And sometimes those outfits may show up in the daily deals, so keep an eye out. :smile: -SuperFlan
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Jetpacks aren't available in every level. Currently, they're only in the Diner Town Inn and Trout of the World venues. -SuperFlan
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Hey there! This typically happens after a new update, where the assets need to be downloaded in full again. Please leave your device and game on for up to 5 minutes to allow the download to complete. Network strength can affect this, and be sure to have at least 3 GB of free space available. Thanks! -SuperFlan
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Hey Yall! Beginning with Chapter 17, we'll be releasing content at a smoother pace. We understand there was a long wait between venues, and we've definitely heard everyone's feedback! From here on out and through 2020 things will be moving more efficiently, so thanks a lot for your patience! The wait won't be as long for…
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Hey e_borchers! We're aware of a few issues with Game of Thorns, including this one! We're working on all of them simultaneously, and we expect to have it fixed before the next event. Thank you so much for your patience! -SuperFlan
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Hey Everyone! We're definitely aware of this issue, and we should have a fix going out before the next Game of Thorns. It looks like bonuses (from outfits, streaks) weren't being calculated correctly on our side. You would have seen your correct score as a player, but it was actually lower than that since the bonuses…
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Hey there! We're currently aware of this issue and it will be fixed in the next update, which is coming out very, very soon :)
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Got it! Okay, so that will be completing the moment the new chapter opens up! Typically (as with older venues) the 'Start New Chapter' task is considered the final task for that chapter. Once the new chapter is venue, you'll get that final bit of percentage to grab the Piggy Bank. And just in case! Make sure you've checked…
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