Upgrade IOS , restore EW3 and I lost all characters

Dibla

Hi,
first of upgrade to ios 7.0.4 i backup via itunes on my PC, i restore all app and games succesfully (like dungenhunter 4) but for EW3 i lost all my characters a monk 40 GS 2900, i have opened a ticket hope there is same way to get my characters from server..
the only option for now is start with another character name, i lost all my buyed gems too...

Kryme30

Did u recovered your account? I have a similar problem

Moloch

If you have account recovery issues, please submit a ticket to customer support about the issue. You can do this by clicking on Submit Ticket at the top of the forums, or by following this link: http://glumobile.custhelp.com/app/ask

Dibla

Hi,
I have opened a ticket 3 day ago, for now nobody of support answer..

Kryme30

Omg 3 days?! X.x so i have to wait the end of week for an answer maybe... Not gonna restart all my loss for sure if they dońt brng back my progress...

Bossza3333

Please do not post your personal details. If you have opened a ticket with support, than please wait for it to be addressed by them. That is the only channel that can handle these issues. They are working as fast as they can but are currently heavily impacted. Please be patient.

-Moloch

Bossza3333

thank brother Moloch

Level I 1 Originally 43.

Klorel

I can suggest making backup copy of com.glu.ewarriors3.plist...
Same with moving char to ipad/phone