If you lost your character during 1.1 update [PLEASE READ]

GluAdmin

If you lost your character during the update we may be able to recover your account, recover items and recover currency. In order to begin this process, please submit a Customer Care ticket here: http://glumobile.custhelp.com/app/ask and ensure you include all requested information.

We are backlogged at this time, however, all tickets will be answered as soon as possible. We appreciate your patience. Please understand that the moderators on the forums have no visibility into your account- Customer Care is the only way to recover anything.

GluAdmin

gluadmin wrote: »

If you lost your character during the update we may be able to recover your account, recover items and recover currency. In order to begin this process, please submit a Customer Care ticket here: http://glumobile.custhelp.com/app/ask and ensure you include all requested information.

We are backlogged at this time, however, all tickets will be answered as soon as possible. We appreciate your patience.

Update: we are extremely backlogged on tickets, however we intend to get to all requests. Please be patient as we proceed.