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Beware Android - God of Gold Sale Broken

BrutalBrutal Registered Users 251 Posts
in EW3 FAQ, Support, and Announcements
One of my guild members decided to buy the 50% offering for God of Gold which should be 450 gems for 10 offerings. It instead charged him 900 gems (and predictably gave 10 junk items). Another guild member had 671 gems tried to buy at 450 also and couldn't, instead getting an error message that he didn't have enough gems.

Glu... ***.

Edit: Hmm, guess since that's censored, I'll say wth.
Android IGN: Brutal1977
Class: Warrior, 12591 GS
Status: Uninstalled game and retired... gave up on Glu.

Comments

  • smithr1989smithr1989 Registered Users 2 Posts
    I, too, have had this issue. I had 570 gems and couldn't get the gold x10. Gave me error 145: Sorry, you need more currency..
  • bigBrulesbigBrules Registered Users 219 Posts
    Same with me and some guild mates.
    Android Guild - upgrade
    Position - CO Guild Leader
    Device's: Google Nexus 9 / Samsung Galaxy S4
    Roms / Operating System: Cyanogenmod 12 Lollipop 5.0.2
  • HandlesHandles Registered Users 911 Posts
    I'll pass this info along to the team.

    Furthermore please send in a ticket about any missing Gems to our Customer Care Team.

    For iOS and general support: support@glu.com

    For Android support: androidsupport@glu.com


    Please be aware that it may take up to 48 hours for a response.
  • smithr1989smithr1989 Registered Users 2 Posts
    Handles I've already put in a ticket. I'm awaiting a response
  • HandlesHandles Registered Users 911 Posts
    smithr1989 wrote: »
    Handles I've already put in a ticket. I'm awaiting a response

    Ok, just making sure.
  • TotallyNotSteveTotallyNotSteve Registered Users 221 Posts
    Anyone who made a purchase while the sale was going on can contact Customer Care to have the issue resolved. They're actively working to be sure that anyone affected is given what they're owed.

    The links, again, are as follows:

    For iOS and general support: support@glu.com

    For Android support: androidsupport@glu.com

    Please include a note about when you made your purchase. It may take up to 48 hours for a response, but they will get back to you.
  • UltraSceptileUltraSceptile Registered Users 1,969 Posts
    It may take up to 48 hours to get an automatic machine response.

    To have an actual person look into it might take 1 day to 4 months depending on how much money you have spent on EW3.
    UltraSceptile~Forums King.
  • TotallyNotSteveTotallyNotSteve Registered Users 221 Posts
    Several folks have already had it resolved for them... so let's go with "up to 48 hours."
  • UltraSceptileUltraSceptile Registered Users 1,969 Posts
    TotallyNotSteve wrote: »
    Several folks have already had it resolved for them... so let's go with "up to 48 hours."

    And the iPhone 4 users have waited for 4 months.....so let's go up to 4 months.
    UltraSceptile~Forums King.
  • TotallyNotSteveTotallyNotSteve Registered Users 221 Posts
    !!!

    TIME TRAVELING iPHONE 4 USERS?!

    This is huge! How did they manage to participate in a sale that occurred yesterday... four months ago?!

    Let's go with "up to 48 hours..." and you go ahead and pipe down for awhile. Let these folks get their answers.
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