Over the course of the last five years, Racing Rivals has grown into one of the most hardcore racing games in the world. This loyal community has spent countless hours competing in millions of races in “winner take all” fashion – all in the name of Turf Wars and pink slips.
However, all good things must come to an end… After spending time evaluating Rivals and its future – we’ve decided that it’s time to move on. Simply put, the revenue generated from Racing Rivals unfortunately no longer covers the cost of operations. This was not an easy decision to make.
On March 31st, 2019 – Rivals will be racing off into the sunset, and will be permanently shut down. Current players have until this date to utilize any accumulated virtual currency. We’ll be offering some massive reductions in the cost of crates, installs and repairs in addition to a reduction on timers as you race your way into the history books. Effective immediately, no new in-app purchases will be permitted.
In closing, a resounding and sincere THANK YOU to our extremely driven fans for your loyalty and dedication over the years – we hope you’ve enjoyed playing Racing Rivals as much as we’ve enjoyed creating it.
However, all good things must come to an end… After spending time evaluating Rivals and its future – we’ve decided that it’s time to move on. Simply put, the revenue generated from Racing Rivals unfortunately no longer covers the cost of operations. This was not an easy decision to make.
On March 31st, 2019 – Rivals will be racing off into the sunset, and will be permanently shut down. Current players have until this date to utilize any accumulated virtual currency. We’ll be offering some massive reductions in the cost of crates, installs and repairs in addition to a reduction on timers as you race your way into the history books. Effective immediately, no new in-app purchases will be permitted.
In closing, a resounding and sincere THANK YOU to our extremely driven fans for your loyalty and dedication over the years – we hope you’ve enjoyed playing Racing Rivals as much as we’ve enjoyed creating it.
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And the award for worst customer support goes to...
JamesG
Registered Users 815 Posts
Thanks Ryyst, for giving me false information, and wasting 15 days, and another 15 days for the next reply. **** useless. Could've been playing the game by now.
But now I might not even bother with this shit anymore.
Here's my reply, for the world to see.
0
Howdy, Stranger!
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Soon to be Ex-Carbonated Community Manager
Thank you Ryyst. You da man.
Really sorry about the reply by the way, I was just really disgusted.
We (again, CS) have set policies in regards on how much we can help. We can't promise we can resolve everything to your liking, but we do try. We don't come to work thinking, "How can I screw over our customers today?" we are here to help. We unfortunately are constrained by policies and by the tools we have to work with. We can make exceptions to certain issues, so while our normal answer would be no to something, we can say yes.
Now think about that for a second. After reading 100s of angry emails a day, would you be inclined to help out and make an exception for another request filled with harshness and insults? Or would you help out the person who is polite and at the very least, sounds professional?
Something to think about the next time any of you ask for help.
Soon to be Ex-Carbonated Community Manager