What ever you do, don't reinstall! I had same issue yesterday I reinstalled. The game and lost all my progress. And all the bag slots I paid for... and glu take the pish responding to forum posts and emails...
I opened a ticket I guess I will have to wait several days to even play again.. I bet with my knowledge of accounts and servers with this type of issue requires a simple restart of the servers. There was a minor patch download when loaded the game when all this started...
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