Regarding TICKET!!! 3 DAYS WITHOUT ANY RESPONSE? !!!

Comments

• rewand Registered Users 588 Posts

  March 2014

  xArmadax wrote: »

  C'mmon Glu.. i created a ticket last 3 days ago regarding my account. but until now no message reply any at all..poor customer service!!! I need help because my phone was stolen and my eternity warriors account is in there, i cannot get my phone back.., because I really love this game i bought a new phone to play that's why I am here... I have a ticket but you did not response. Please help me to recover my account.. pls pls... Help me transfer my game to my new phone...
  This is my ticket number:
  Incident: 140317-000523
  
  Name: xArmadax
  
  Android
  
  I NEED A FOLLOWUP!!!

  
  Hope the venting helps you feel better. Unfortunately we can't help you here. Just a bunch of regular players...

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• GluAdmin Administrator 2,464 Posts

  March 2014

  Please check your spam folder- all tickets get at least a ticket receipt. From that point there is a queue so you'll just have to be patient.

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• Morningdew17 Registered Users 1 Posts

  March 2014

  My ticket [Incident: 140307-000371] was submitted on 3/7; I get the fact that there is a queue. I even get the fact that you guys are having issues keeping up with the volume right now- but in 14 days I have had nothing but an automated response. In that time, I have had my account and assets wiped clean twice (the original time and one other)
  Apple simply keeps redirecting me back to you guys.
  
  What am I to do?

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• Kuro Moderators 178 Posts

  March 2014

  I'm sorry about your situation. Unfortunately there is nothing that you can do except to wait.

  

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• royl256 Registered Users 52 Posts

  March 2014

  Hurry up and wait lol, sorry I know this isn't a laughing matter, I'd be just as angry or more so.

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• Mikey100 Registered Users 26 Posts

  March 2014

  Just go to the store where you brought your phone and tell them how you could track there IP address so you could get it back

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• Big Sage Registered Users 317 Posts

  March 2014

  A wise man once said "patience is key"

  -Sagelz

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• UltraSceptile Registered Users 1,969 Posts

  March 2014

  Big Sage wrote: »

  A wise man once said "patience is key"

  
  Another wise man said that the customer is always right.

  UltraSceptile~Forums King.

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• Comar Registered Users 65 Posts

  March 2014

  UltraSceptile wrote: »

  Another wise man said that the customer is always right.

  
  That was at a time when the customer wasn't whiny b1tches though...oh how the times have changed.
  
  And just cause you play a free to play game, you aren't a customer. You actually have to purchase something or generate income; not headache.

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• trLLLLL Registered Users 29 Posts

  March 2014

  Every ticket sent gets an automated response saying they received your ticket. Beyond that it may take some time. It took 2 weeks for them to actually respond to my ticket. Good luck.

  Once a Fella, Always a Fella.

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• Troy Scott Registered Users 3 Posts

  April 2014

  Time is money

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• Shadowhits Registered Users 74 Posts

  April 2014

  please break through myself I seriously need it, you told me to send them pictures of the accounts and shopping and I did and have not answered the accounts and not miss any purchase so I did not send photos that my number one ticket is 140405-000253

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