I have lost all my data as well level 41 warrior, I have created a support ticket no reply from Glu yet. I have also seen a number of people who lost data on the Google play reviews. I know it will take time to fix this problem, I just hope I didn't lose my player. Patience is all we have now...good luck!
You'll need to submit a Customer Care ticket to retrieve your data. However, please be aware that a number of hackers/modders were also removed at the same time as the update so if your account is seen to have been modded, your account was cleared.
For tickets: Please send Customer Care an email that includes your device information, the game name where you need help and a detailed description of the problem. Please be very specific and provide the step by step information needed to replicate the problem.
Thanks administration, I am certainly no hacker I have no clue how to modify anything. SirWahoo lvl 41 warrior was my character, galaxy S4 my platform all char data lost after update.
Thanks administration, I am certainly no hacker I have no clue how to modify anything. SirWahoo lvl 41 warrior was my character, galaxy S4 my platform all char data lost after update.
You need to send that info to the email address above.
jj7371
Registered Users 1 Posts
Comments
For tickets:
Please send Customer Care an email that includes your device information, the game name where you need help and a detailed description of the problem. Please be very specific and provide the step by step information needed to replicate the problem.
For iOS and general support: support@glu.com
For Android support: androidsupport@glu.com
You need to send that info to the email address above.
1 post to say your characters are all level 1. Hmmmmm must be a hacker :-)
I've been reading a lot of posts and most of them saying they lost there character and inventory are on Galaxy S4... like me...